Legal notice

 

This Legal Notice provides important information regarding the operation and use of the cosina.shop website, the legal principles applicable to our online store, intellectual property rights, website content, consumer rights, third-party services, liability, privacy, electronic communications, and other matters relating to your use of our website.

This Legal Notice should be read together with our:

• Terms of Service;

• Privacy Policy;

• Return and Refund Policy;

• Shipping Policy; and

• Other policies made available through cosina.shop.

By accessing or using cosina.shop, you acknowledge that you have had an opportunity to review the legal information applicable to the website.

Nothing in this Legal Notice is intended to exclude, restrict, limit, or replace any statutory consumer right that cannot legally be excluded under applicable United Kingdom law.

For questions relating to this Legal Notice or the operation of cosina.shop, please contact:

Trading Name: cosina.shop
Website: cosina.shop
Customer and Legal Contact Email: info@cosina.shop
Primary Market: United Kingdom

1. Website Operator

The online store available through cosina.shop operates under the trading name cosina.shop.

The website provides an online retail environment through which customers may browse, select, and purchase products.

References in this Legal Notice to:

• “cosina.shop”;

• “we”;

• “us”; and

• “our”

refer to the operator of the cosina.shop online store.

References to:

• “customer”;

• “consumer”;

• “user”;

• “you”; and

• “your”

refer to persons who access, browse, interact with, or purchase products through the website, as applicable.

2. Contact Information

For general enquiries, customer service enquiries, legal notices, privacy enquiries, complaints, order enquiries, return requests, refund enquiries, or other matters relating to cosina.shop, please contact:

Email: info@cosina.shop

Electronic enquiries should contain sufficient information for us to understand and respond to the matter.

For order-related enquiries, please include your order number whenever possible.

3. Purpose of the Website

cosina.shop is operated primarily as an online retail website.

The website may be used to:

• Browse products;

• Review product information;

• Place orders;

• Make payments;

• Access order information;

• Contact customer service;

• Review store policies;

• Request returns or refunds;

• Receive delivery information; and

• Access other e-commerce services made available from time to time.

The website should only be used for lawful purposes.

4. United Kingdom Market

cosina.shop is intended to provide online retail services to customers in the United Kingdom where delivery and checkout services are made available.

Our website policies have therefore been prepared with UK consumers and commonly applicable UK online retail requirements in mind.

Nothing in this Legal Notice should be interpreted as reducing rights provided to consumers by mandatory UK law.

5. Applicable Consumer Protection Principles

Where a customer purchases products from cosina.shop as a consumer, applicable United Kingdom consumer protection law may provide statutory rights.

These may include rights relating to:

• Product quality;

• Product descriptions;

• Fitness for purpose;

• Online purchasing;

• Cancellation of eligible distance contracts;

• Returns;

• Refunds;

• Repairs;

• Replacements;

• Delivery;

• Unfair contractual terms; and

• Misleading commercial practices.

Nothing in this Legal Notice removes any right that cannot lawfully be excluded.

6. Consumer Rights Act 2015

Where applicable, goods sold to UK consumers are subject to statutory protections under the Consumer Rights Act 2015.

Among other requirements, goods supplied to consumers must generally be:

• Of satisfactory quality;

• Fit for an applicable purpose; and

• As described.

Depending on the circumstances, consumers may have rights including:

• Short-term rejection;

• Repair;

• Replacement;

• Price reduction; and

• Final rejection.

The precise remedy available depends on the circumstances and applicable law.

Nothing in this Legal Notice limits these rights.

7. Distance Selling

Purchases made through cosina.shop are generally completed remotely through an online store.

Certain distance contracts may therefore be subject to UK rules governing online and distance selling.

Where applicable, customers may be entitled to receive information concerning matters such as:

• The identity of the trader;

• Product characteristics;

• Total price;

• Payment arrangements;

• Delivery arrangements;

• Delivery costs;

• Cancellation rights;

• Return arrangements; and

• Other legally required information.

Relevant information is provided through our website, product pages, checkout process, order communications, and store policies where applicable.

8. Cancellation Rights

Eligible consumers purchasing certain products online may have statutory cancellation rights.

For many qualifying goods, applicable UK rules provide a cancellation period following delivery, subject to statutory exceptions.

Full information regarding cancellations, returns, and refunds is provided in our Return and Refund Policy.

Nothing in this Legal Notice restricts any legally applicable cancellation right.

9. Product Information

We aim to provide product descriptions and information that are reasonably accurate.

Product information may include:

• Images;

• Dimensions;

• Materials;

• Specifications;

• Features;

• Colours;

• Compatibility information;

• Intended uses; and

• Other relevant characteristics.

Customers should review product information carefully before placing an order.

If a particular specification is important to your purchase, please contact:

info@cosina.shop

before ordering if clarification is required.

10. Product Images

Product photographs are intended to provide a reasonable representation of products.

However, visual appearance may vary slightly because of:

• Lighting;

• Photography;

• Device settings;

• Display calibration;

• Screen technology;

• Manufacturing variations; and

• Other technical factors.

Minor visual variations do not necessarily mean that a product is legally non-conforming.

This provision does not affect your rights if a product is materially different from its description.

11. Accuracy of Website Content

We take reasonable care when preparing information for cosina.shop.

However, website content may occasionally contain:

• Typographical errors;

• Formatting errors;

• Technical inaccuracies;

• Outdated non-contractual information; or

• Other inadvertent mistakes.

We reserve the right to correct such errors.

Nothing in this section allows us to disregard legally binding representations, product descriptions, prices, or other information that forms part of a consumer contract.

12. Pricing Information

Product prices are displayed through cosina.shop and the applicable checkout process.

Customers should review the final purchase amount before submitting an order.

Where applicable, prices and mandatory charges will be presented in accordance with relevant legal requirements.

We do not intentionally conceal mandatory charges until after an order has been placed.

13. Pricing Errors

Occasionally, an obvious pricing error may occur because of:

• Technical malfunction;

• Data-entry mistakes;

• Administrative errors;

• Software errors; or

• Other genuine mistakes.

If an obvious pricing error is identified before a binding contract has been concluded, we may take reasonable steps to correct it.

We will not rely on this provision to alter a validly agreed price in circumstances where doing so would be unlawful or unfair.

14. Orders

Orders placed through cosina.shop are subject to our Terms of Service and the information provided during checkout.

Customers are responsible for checking their:

• Product selections;

• Quantities;

• Delivery address;

• Contact information;

• Payment information; and

• Order total

before submitting an order.

15. Order Acceptance

Submitting an order does not necessarily mean that the order has been finally accepted.

Orders may be subject to:

• Payment verification;

• Product availability;

• Fraud checks;

• Delivery availability;

• Technical verification; and

• Other reasonable processing procedures.

Order acceptance will occur in accordance with the purchase process described through our store and order communications.

16. Payments

Payments may be processed through Shopify-supported or other third-party payment service providers.

Payment providers may independently process:

• Payment credentials;

• Transaction information;

• Authentication information;

• Billing information;

• Fraud-prevention information; and

• Other information necessary to complete the transaction.

Customers should not send full payment card details or card security codes to info@cosina.shop by ordinary email.

17. Shopify Platform

cosina.shop uses Shopify technology to support operation of the online store.

Shopify may provide functionality relating to:

• Website hosting;

• Checkout;

• Payments;

• Customer accounts;

• Order management;

• Security;

• Analytics;

• Store administration; and

• Other e-commerce functions.

Certain personal information and transaction information may therefore be processed using Shopify systems.

Privacy-related processing is addressed further in our Privacy Policy.

18. Shipping

Shipping and delivery arrangements are governed by our Shipping Policy.

cosina.shop currently provides:

Free Standard Shipping on All Orders

Our standard estimated delivery period is:

15–20 calendar days

Delivery estimates may occasionally be affected by circumstances outside reasonable control.

Mandatory consumer rights concerning delivery remain unaffected.

19. Returns and Refunds

Our Return and Refund Policy explains the procedures applicable to:

• Change-of-mind cancellations;

• Returns;

• Faulty products;

• Damaged products;

• Incorrect products;

• Refunds;

• Repairs;

• Replacements; and

• Other customer remedies.

Nothing in the Return and Refund Policy or this Legal Notice removes mandatory statutory consumer rights.

20. Privacy

We take customer privacy seriously.

Personal information may be processed for purposes including:

• Processing orders;

• Taking payments;

• Delivering products;

• Customer support;

• Returns;

• Refunds;

• Fraud prevention;

• Website operation;

• Analytics where permitted;

• Marketing where permitted; and

• Compliance with legal obligations.

Further information is provided in our Privacy Policy.

21. UK Data Protection

Where applicable, personal information processed through cosina.shop will be handled with regard to applicable United Kingdom data protection requirements.

Relevant legal frameworks may include:

• UK GDPR;

• Data Protection Act 2018;

• Applicable amendments to UK data protection legislation; and

• Relevant privacy and electronic communications requirements.

Nothing in this Legal Notice replaces the more detailed information provided in our Privacy Policy.

22. Cookies

cosina.shop may use cookies and similar technologies.

Some cookies may be necessary to operate features including:

• Shopping carts;

• Checkout;

• Security;

• Customer sessions;

• Authentication; and

• Core website functions.

Other technologies may be used for analytics, advertising, measurement, or personalisation where permitted.

Where consent is legally required for non-essential technologies, appropriate consent mechanisms should apply.

23. Electronic Marketing

cosina.shop may send marketing communications where permitted by applicable law.

Customers may unsubscribe from marketing by using the unsubscribe functionality provided in the communication or by contacting:

info@cosina.shop

Opting out of marketing does not prevent us from sending necessary transactional communications relating to:

• Orders;

• Payments;

• Deliveries;

• Returns;

• Refunds;

• Security; or

• Customer service.

24. Intellectual Property Rights

The website and its content may be protected by applicable intellectual property laws.

Unless otherwise stated, rights may exist in:

• Website design;

• Layout;

• Graphics;

• Written content;

• Product descriptions;

• Images;

• Logos;

• Branding;

• Software elements;

• Databases;

• Promotional content; and

• Other original materials.

Access to the website does not transfer ownership of intellectual property to visitors.

25. Permitted Personal Use

Customers may view and use cosina.shop for ordinary personal shopping purposes.

Where technically permitted, users may also print or save copies of policies, order information, or other materials for their own lawful personal records.

You must not use protected content for unauthorised commercial exploitation.

26. Prohibited Reproduction

Unless permitted by law or authorised by the relevant rights holder, users must not:

• Reproduce substantial portions of the website;

• Republish protected content;

• Sell website content;

• Modify protected material for commercial use;

• Distribute protected content;

• Create misleading copies of the website;

• Remove copyright or trademark notices; or

• Use protected intellectual property unlawfully.

27. Trademarks and Brand Names

Trade names, trademarks, logos, product names, and other branding appearing on cosina.shop may belong to cosina.shop or relevant third parties.

Displaying third-party trademarks for legitimate product-identification purposes does not mean that cosina.shop owns those trademarks.

All third-party rights remain with their respective owners.

28. Manufacturer and Supplier Content

Some product images, product information, technical specifications, trademarks, or other content may originate from manufacturers, suppliers, distributors, or other authorised sources.

Such content remains subject to any applicable third-party rights.

29. User-Submitted Content

Where customers are permitted to submit:

• Reviews;

• Comments;

• Photographs;

• Videos;

• Questions; or

• Other content,

they should only submit material they are legally entitled to provide.

Submitted content must not knowingly:

• Infringe intellectual property;

• Violate privacy rights;

• Be defamatory;

• Be fraudulent;

• Contain malicious software;

• Be unlawfully threatening;

• Be deceptive; or

• Otherwise violate applicable law.

30. Reviews

Where product reviews are available, reviews should reflect genuine customer opinions or experiences.

Users must not knowingly submit:

• Fake reviews;

• Reviews in exchange for undisclosed incentives;

• Reviews falsely presented as independent;

• Reviews impersonating another person; or

• Deliberately misleading information.

We may moderate reviews where reasonably necessary to comply with applicable law or protect customers from misleading content.

31. Third-Party Links

cosina.shop may contain links to third-party websites.

Examples may include:

• Payment providers;

• Delivery providers;

• Social media services;

• Manufacturers;

• Information services; and

• Other external websites.

Links are provided for convenience or functionality and do not necessarily represent an endorsement of every statement, product, or practice of the third-party website.

32. Third-Party Websites

Once a user leaves cosina.shop and accesses a third-party website, that third party's:

• Terms;

• Privacy policy;

• Cookie practices;

• Security procedures; and

• Other rules

may apply.

We do not control independent third-party websites.

Users should review applicable third-party policies before providing personal or payment information.

33. Third-Party Service Providers

cosina.shop may rely on service providers for functions such as:

• Hosting;

• E-commerce technology;

• Payment processing;

• Fraud prevention;

• Warehousing;

• Fulfilment;

• Shipping;

• Email services;

• Analytics;

• Advertising;

• Customer support; and

• Professional services.

The involvement of third-party providers is a normal part of online retail operations.

34. Website Security

We take reasonable steps intended to protect the security and integrity of our website.

Users must not attempt to:

• Gain unauthorised access;

• Circumvent security controls;

• Introduce malware;

• Introduce viruses;

• Attack website infrastructure;

• Interfere with checkout;

• Manipulate payment systems;

• Exploit technical vulnerabilities; or

• Disrupt normal website operations.

35. Fraudulent Activity

cosina.shop may take reasonable action to investigate suspected:

• Payment fraud;

• Identity theft;

• Account misuse;

• Refund fraud;

• Promotion abuse;

• False claims;

• Unauthorised transactions; or

• Other unlawful activity.

Where necessary and legally permitted, information relating to suspected unlawful conduct may be shared with payment providers, fraud prevention services, competent authorities, or other appropriate parties.

36. Website Availability

We aim to maintain reasonable availability of cosina.shop.

However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of:

• Maintenance;

• Shopify platform issues;

• Hosting disruptions;

• Software updates;

• Security incidents;

• Network failures;

• Technical faults;

• Events beyond reasonable control; or

• Other operational reasons.

Temporary website unavailability does not remove contractual obligations relating to accepted orders.

37. Website Changes

We may modify or update:

• Website layout;

• Features;

• Product categories;

• Products;

• Technical systems;

• Store policies;

• Content; or

• Functionality

from time to time.

Any changes will be subject to applicable consumer and contractual law.

A later website change will not retrospectively remove rights that already apply to an existing consumer contract.

38. Product Availability

Products may be:

• Added;

• Changed;

• Temporarily unavailable;

• Discontinued; or

• Replaced

from time to time.

We do not guarantee indefinite availability of a particular product.

If an accepted order cannot be fulfilled, any required refund or other remedy will be provided.

39. Information for General Purposes

General informational content provided through cosina.shop is intended primarily to assist customers with purchasing and using products.

Unless expressly stated otherwise, general informational content should not be treated as personalised:

• Legal advice;

• Financial advice;

• Medical advice;

• Professional engineering advice;

• Safety certification advice; or

• Other regulated professional advice.

Customers should seek qualified professional assistance when necessary.

40. Product Instructions

Where products are supplied with:

• Instructions;

• Warnings;

• Installation information;

• Safety notices; or

• Manufacturer guidance,

customers should review and follow that information.

Products should be used only for lawful and appropriate purposes.

41. Consumer Product Safety

Nothing in this Legal Notice excludes any obligation relating to product safety that cannot legally be excluded.

If you believe a product purchased from cosina.shop presents an unexpected safety concern, please stop using it where continued use may create risk and contact:

info@cosina.shop

as soon as reasonably possible.

42. Limitation of Liability

Nothing in this Legal Notice is intended to exclude or limit liability where doing so would be unlawful.

In particular, we do not seek to exclude or unlawfully restrict responsibility for matters such as:

• Death or personal injury caused by negligence where liability cannot be excluded;

• Fraud;

• Fraudulent misrepresentation;

• Faulty goods where statutory rights apply;

• Goods that are not as described;

• Lack of legal title to goods; or

• Any other liability that cannot legally be excluded.

43. Consumer Loss

Where cosina.shop is legally responsible for breach of a consumer contract, responsibility for loss will be determined in accordance with applicable law.

Nothing in this Legal Notice is intended to impose an unfair exclusion of foreseeable consumer loss.

44. Business Use

Unless otherwise expressly agreed, products available through cosina.shop are primarily offered for ordinary consumer purchasing.

If a customer purchases products wholly or mainly for business purposes, consumer protection legislation may apply differently.

Any limitation relating to genuine business-to-business use will only apply to the extent legally permitted.

45. Events Outside Reasonable Control

Our operations may occasionally be affected by events outside reasonable control.

These may include:

• Severe weather;

• Natural disasters;

• Government restrictions;

• Public emergencies;

• Industrial action;

• Transport disruption;

• Cybersecurity incidents;

• Major telecommunications failures;

• Carrier disruption;

• Infrastructure failures; or

• Other exceptional circumstances.

We will take reasonable steps to manage affected orders.

Nothing in this provision removes statutory rights relating to delivery, cancellation, refunds, or other consumer remedies.

46. Complaints

Customers who have a complaint concerning:

• An order;

• Product;

• Delivery;

• Return;

• Refund;

• Privacy issue;

• Website content;

• Customer service; or

• Another matter

should contact:

info@cosina.shop

Please include sufficient information for us to review the complaint.

For order-related complaints, please provide the order number wherever possible.

47. Dispute Resolution

We encourage customers to contact us directly if a dispute arises.

Our customer service contact is:

info@cosina.shop

We will seek to review legitimate disputes fairly and reasonably.

Nothing in this Legal Notice prevents a consumer from exercising rights available through courts, regulators, payment providers, or other legally available dispute mechanisms.

48. Governing Law

The use of cosina.shop and purchases through the store are subject to applicable United Kingdom law.

Where the laws of England and Wales apply, this does not remove mandatory consumer protections available to consumers in Scotland, Northern Ireland, or another applicable jurisdiction.

49. Jurisdiction

Consumers may have legal rights concerning where proceedings can be brought.

Nothing in this Legal Notice is intended to impose a jurisdiction provision that would unlawfully prevent a consumer from bringing proceedings in a court available to them under applicable law.

50. Fairness and Transparency

We intend the notices, policies, and contractual terms displayed through cosina.shop to be fair and understandable.

No statement in this Legal Notice should be interpreted as granting cosina.shop an unlimited or unreasonable power to act against customers.

Where discretion is reserved to us, it will be exercised reasonably and subject to applicable law.

51. No Waiver of Statutory Rights

A customer's use of cosina.shop does not mean that they waive rights provided by mandatory law.

No statement such as:

• “all sales are final”;

• “no refunds”;

• “seller accepts no responsibility”; or

• another similar limitation

will apply where it would conflict with mandatory statutory rights.

52. Severability

If any provision of this Legal Notice is determined to be unlawful, invalid, unfair, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply where legally possible.

53. No Waiver

If cosina.shop does not immediately enforce a right or provision, this does not necessarily mean that the right has been waived.

Likewise, a delay in exercising a contractual right does not prevent its later lawful exercise.

Nothing in this provision extends legal limitation periods or reduces statutory consumer protections.

54. Electronic Communications

By interacting with cosina.shop, customers acknowledge that certain communications may be provided electronically where legally permitted.

Electronic communications may include:

• Order confirmations;

• Payment confirmations;

• Shipping notices;

• Delivery updates;

• Return information;

• Refund confirmations;

• Policy information;

• Customer service correspondence; and

• Security notices.

Customers should provide an email address they can access.

55. Transaction Records

We may maintain records relating to transactions for legitimate purposes including:

• Order fulfilment;

• Customer service;

• Accounting;

• Tax compliance;

• Fraud prevention;

• Dispute resolution;

• Consumer protection;

• Legal compliance; and

• Defence of legal claims.

Personal information contained in such records will be processed in accordance with our Privacy Policy and applicable law.

56. Legal Requests

We may disclose information where required or permitted by applicable law in response to:

• Court orders;

• Regulatory requests;

• Law enforcement requests;

• Tax authority requirements;

• Fraud investigations;

• Legal proceedings; or

• Other valid legal obligations.

We will seek to limit disclosures to information reasonably necessary for the applicable purpose.

57. Regulatory Compliance

cosina.shop aims to conduct its online retail activities consistently with applicable legal and regulatory requirements.

Where mandatory legal requirements change, we may update:

• Website procedures;

• Policies;

• Checkout practices;

• Consumer information;

• Privacy practices; and

• Other operational processes

as reasonably necessary.

58. Tax Matters

Taxes relating to sales will be handled in accordance with applicable legal requirements.

Where taxes are required to be included in consumer prices, our pricing practices are intended to reflect applicable requirements.

Tax treatment may vary depending on:

• Business status;

• Product type;

• Delivery location;

• Transaction structure; and

• Applicable tax legislation.

59. VAT

Where VAT obligations apply to a transaction, they will be handled in accordance with applicable UK tax rules.

A VAT registration number should only be represented by cosina.shop where the business has actually been registered for VAT.

No VAT registration number is stated in this Legal Notice unless a valid registration exists and is appropriately disclosed by the business.

60. Company Registration Information

A business operating as a UK incorporated company may be required to disclose specific company-registration information on its website.

Such information can include, depending on the business structure and applicable law:

• Full registered company name;

• Company registration number;

• Registered office address;

• Jurisdiction of registration; and

• Limited-company status.

cosina.shop does not claim a specific company registration number, registered office, or incorporated legal status through this Legal Notice unless that information has been formally established by the relevant business operator.

The trading name used on this website is:

cosina.shop

61. No False Corporate Representation

Nothing in this Legal Notice should be interpreted as representing that cosina.shop:

• Is a limited company;

• Has a particular company registration number;

• Has a particular VAT registration;

• Holds a licence;

• Holds a certification; or

• Has a particular legal status

unless that status has been validly obtained and separately disclosed.

This provision is intended to ensure that customers are not provided with invented or misleading corporate information.

62. Changes to This Legal Notice

We may update this Legal Notice periodically.

Reasons may include:

• Legal developments;

• Regulatory guidance;

• Changes to our business;

• Changes to Shopify;

• Changes to payment services;

• Changes to shipping arrangements;

• Changes to privacy practices;

• Website improvements; or

• Changes to other operational procedures.

The latest version will be made available through cosina.shop.

63. Existing Contracts

An update to this Legal Notice will not retrospectively remove rights that already form part of an existing consumer contract.

Existing purchases remain subject to applicable contractual terms and mandatory law.

64. Relationship With Other Policies

This Legal Notice should be read with the other policies available through cosina.shop.

In particular:

Terms of Service govern the contractual rules relating to use of the website and purchasing.

Return and Refund Policy explains cancellations, returns, refunds, faulty products, repairs, and replacements.

Shipping Policy explains free standard delivery, estimated delivery periods, tracking, delays, lost parcels, and related matters.

Privacy Policy explains the collection and processing of personal information.

Where there is a conflict with mandatory UK law, mandatory law will prevail.

65. Customer Responsibility

Customers are expected to:

• Provide accurate information;

• Use the website lawfully;

• Review product descriptions;

• Check order details;

• Provide correct delivery information;

• Protect account credentials;

• Follow applicable product instructions; and

• Communicate honestly when making complaints or refund requests.

Customer responsibilities do not remove obligations imposed on cosina.shop by law.

66. Fraudulent Claims

We reserve the right to investigate claims where there are reasonable grounds to suspect:

• Falsified evidence;

• Fraudulent refund requests;

• False non-delivery claims;

• Deliberate product damage;

• Payment fraud;

• Identity misuse; or

• Other unlawful behaviour.

Legitimate customers will not lose statutory rights merely because fraud-prevention procedures are used.

67. Legal Interpretation

Headings used in this Legal Notice are provided for convenience and readability.

They do not change the legal meaning of the provisions.

Words in the singular may include the plural where appropriate, and references to legislation include applicable amendments or replacement legislation where relevant.

68. Language

This Legal Notice is provided in English.

Where any translated version is provided for convenience, the English version may be treated as the primary version to the extent legally permitted.

Mandatory consumer protections remain unaffected.

69. Accessibility of Legal Information

We aim to make relevant store policies reasonably accessible through cosina.shop.

Customers are encouraged to save or print copies of the policies applicable at the time of purchase for their records.

If you need assistance locating a policy, contact:

info@cosina.shop

70. Legal Correspondence

Legal or formal correspondence concerning cosina.shop may initially be directed electronically to:

info@cosina.shop

Please clearly identify the nature of the communication.

Where applicable law requires correspondence to be sent through another legally recognised method or location, those legal requirements continue to apply.

71. Consumer Complaints Contact

For consumer complaints:

Email: info@cosina.shop

Please provide:

• Your full name;

• Order number where applicable;

• Description of the issue;

• Relevant dates;

• Relevant photographs or documents where appropriate; and

• The resolution you are seeking.

We will review legitimate complaints in good faith.

72. Privacy Contact

Privacy-related enquiries may be directed to:

info@cosina.shop

This includes requests relating to:

• Access to personal information;

• Correction;

• Deletion;

• Restriction;

• Objection;

• Data portability where applicable;

• Marketing preferences; and

• Other applicable privacy rights.

Further information is available in our Privacy Policy.

73. Intellectual Property Contact

If you reasonably believe that content appearing on cosina.shop infringes intellectual property rights that you own or are authorised to represent, please contact:

info@cosina.shop

Your communication should provide sufficient information to identify:

• The protected work or right;

• The material complained of;

• The location of the material;

• Your basis for claiming rights; and

• Appropriate contact information.

We will review legitimate notices reasonably.

74. Product Safety Contact

Potential product safety concerns should be reported to:

info@cosina.shop

Please include:

• Order number;

• Product information;

• Description of the concern;

• Photographs where appropriate; and

• Any other relevant information.

Where necessary, customers may be advised to discontinue use while the concern is reviewed.

75. Final Consumer Rights Statement

cosina.shop recognises that legal notices cannot remove mandatory consumer rights.

Accordingly, nothing in:

• This Legal Notice;

• Our Terms of Service;

• Our Return and Refund Policy;

• Our Shipping Policy;

• Our Privacy Policy; or

• Any other website notice

is intended to exclude a consumer remedy that cannot lawfully be excluded.

If a provision conflicts with mandatory consumer protection law, the mandatory requirement will apply to the extent of the conflict.

76. Final Legal Notice

cosina.shop aims to operate its online store in a fair, transparent, and responsible manner.

We provide this Legal Notice to help customers understand important legal information relating to use of our website and our online retail activities.

Customers are encouraged to review all relevant store policies before completing a purchase.

Questions or concerns may be directed to:

cosina.shop
Website: cosina.shop
Email: info@cosina.shop
Market: United Kingdom

Nothing contained on cosina.shop is intended to exclude, restrict, or replace statutory rights that cannot legally be excluded under applicable United Kingdom law.

cosina.shop
info@cosina.shop

This Legal Notice provides general information concerning the operation of cosina.shop and is not formal legal advice for any specific business or individual circumstance.