At cosina.shop, customer satisfaction is important to us. We want our customers to feel confident when purchasing from our online store and to understand clearly what options are available if they change their mind, receive an incorrect item, or experience a problem with a product.

This Return and Refund Policy explains how cancellations, returns, refunds, defective products, damaged products, incorrect orders, and other return-related matters are handled for purchases made through cosina.shop.

This policy has been prepared with customers in the United Kingdom in mind and is intended to operate consistently with applicable UK consumer protection requirements, including relevant principles under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Nothing in this policy is intended to exclude, restrict, or reduce any statutory consumer rights that cannot legally be excluded or restricted.

For assistance with any return, refund, cancellation, damaged product, or order-related issue, please contact:

Email: info@cosina.shop

1. Your Right to Cancel an Online Order

Because purchases made through cosina.shop are generally distance sales completed online, eligible UK consumers may have a statutory right to cancel certain purchases without giving a reason.

For eligible goods, you generally have 14 days from the day after you receive your order to notify us that you wish to cancel your purchase.

If an order contains multiple products that are delivered separately, the cancellation period generally begins after you receive the final item covered by the relevant order where applicable under UK law.

To exercise your right to cancel, you must communicate your decision clearly to us within the applicable cancellation period.

You may do so by emailing:

info@cosina.shop

Your message should include sufficient information for us to identify your order, such as:

• Your full name;

• Your order number;

• The email address used to place the order;

• The product or products you wish to return; and

• A clear statement that you wish to cancel or return the relevant purchase.

You are not required to provide a reason when exercising an applicable statutory cancellation right, although you are welcome to provide feedback if you wish.

2. Returning Goods After Cancellation

After informing us within the applicable cancellation period that you wish to cancel your purchase, you must normally return the relevant goods within 14 days of communicating your cancellation.

Please contact us at info@cosina.shop before sending any return.

Once we have reviewed your request, we will provide the appropriate return instructions and, where applicable, the return destination.

Please do not send products to an address obtained from a parcel label, shipping label, manufacturer, carrier, or other source unless we have specifically confirmed that address for your return.

Sending goods to an unauthorised location may delay the processing of your return or refund.

3. Condition of Returned Products

Customers have the right to inspect products reasonably in the same way they might examine them in a physical retail store.

Where a customer exercises a statutory cancellation right, products should be returned with reasonable care.

Where possible, please return the product with:

• All components;

• Accessories;

• Manuals;

• Instructions;

• Original packaging;

• Protective materials; and

• Any items supplied as part of the product.

The absence of original packaging does not automatically remove statutory rights. However, customers are responsible for taking reasonable care of products while they are in their possession.

If a product has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functioning, and that excessive handling results in diminished value, we may make an appropriate deduction from the refund where permitted by applicable law.

For example, reasonable inspection may include opening packaging and examining a product.

Extended use, modification, installation, damage, staining, excessive wear, missing components, or other handling beyond what would normally be permitted when examining the product in a physical shop may potentially affect the amount refundable where legally permitted.

This provision does not affect your rights where a product is faulty, damaged, not as described, or otherwise fails to meet applicable legal requirements.

4. Change-of-Mind Returns

Where your statutory cancellation right applies, you may return an eligible product because you have changed your mind, provided you notify us within the applicable legal cancellation period and comply with the return process described in this policy.

You do not need to establish that the product is defective when exercising an applicable statutory cancellation right.

Examples of change-of-mind situations may include:

• You decide you no longer want the product;

• You ordered the wrong size, model, or variation;

• You purchased the item by mistake;

• You found that the product is not suitable for your personal preferences; or

• You otherwise decide not to keep the product.

Certain products and circumstances may be excluded from cancellation rights under UK law. These exceptions are explained later in this policy.

5. Return Shipping Costs for Change-of-Mind Returns

Where you return an eligible product solely because you have changed your mind, you may be responsible for the direct cost of returning the product where permitted by applicable law and where the applicable legal information requirements have been satisfied.

Please contact info@cosina.shop before returning any product so that we can provide the correct instructions.

We strongly recommend using an appropriate tracked shipping service when returning goods for which you are responsible for arranging return shipping.

You should retain:

• Your shipping receipt;

• Tracking number;

• Proof of postage; and

• Any other relevant shipping documentation.

cosina.shop cannot be responsible for a customer-arranged return parcel that is lost because it was sent without adequate tracking or proof of shipment, except where applicable law provides otherwise.

6. Faulty Products

Products supplied by cosina.shop are expected to comply with applicable UK consumer law.

Where applicable, goods should be:

• Of satisfactory quality;

• Fit for their intended or agreed purpose;

• As described;

• Consistent with relevant information provided before purchase; and

• Supplied in accordance with applicable consumer protection requirements.

If you believe a product is faulty, please contact us promptly at:

info@cosina.shop

Please provide:

• Your order number;

• Your name;

• A description of the problem;

• The date the problem was discovered; and

• Photographs or video where reasonably helpful in demonstrating the issue.

We may request reasonable supporting information to help us understand and verify the problem.

Providing photographs or other information does not remove or limit your statutory rights.

7. UK Short-Term Right to Reject Faulty Goods

Under applicable UK consumer law, consumers may have a short-term right to reject goods that do not conform to the contract.

In many circumstances involving qualifying faulty goods, this short-term right may apply for up to 30 days from delivery, subject to the circumstances and applicable law.

Where the statutory requirements are satisfied, a customer may be entitled to reject the goods and receive a refund.

The exact remedy available will depend on factors including:

• The nature of the product;

• The nature of the fault;

• When the fault became apparent;

• Whether the product conforms to its description;

• Whether it is of satisfactory quality;

• Whether it is fit for the applicable purpose; and

• The specific rights provided by UK consumer law.

Nothing in this policy limits any statutory remedy available to you.

8. Repair or Replacement

In circumstances where the short-term right to reject no longer applies, or where a customer chooses another statutory remedy, the customer may be entitled to request a repair or replacement where required by applicable law.

Where appropriate, cosina.shop may assess whether:

• Repair is possible;

• Replacement is available;

• Repair or replacement is proportionate;

• A replacement product can be supplied within a reasonable time; or

• Another remedy is required under applicable consumer law.

We will not intentionally impose a remedy that unlawfully reduces a customer's statutory rights.

If a repair or replacement is not possible, is unsuccessful, cannot be provided within a reasonable period, or causes significant inconvenience, additional remedies may become available under applicable law, including a price reduction or refund in appropriate circumstances.

9. Products Damaged During Delivery

If your product arrives damaged, please contact us as soon as reasonably possible at:

info@cosina.shop

To assist our investigation, please provide:

• Your order number;

• Your full name;

• A description of the damage;

• Clear photographs of the damaged product;

• Photographs of the external packaging;

• Photographs of the internal protective packaging where relevant; and

• Any other information reasonably required to evaluate the delivery damage.

Please retain the damaged product and its packaging until we have reviewed the matter.

Do not dispose of the product or packaging before receiving instructions from us where retaining them is reasonably possible.

Depending on the circumstances, we may arrange an appropriate remedy such as:

• Replacement;

• Repair;

• Refund;

• Partial refund where legally appropriate and agreed; or

• Another remedy required by applicable consumer law.

Where the product was damaged before or during delivery to you, your statutory rights are not affected by this policy.

10. Incorrect Products

If you receive a product that is different from the product you ordered, please contact us at:

info@cosina.shop

Please provide your order number and photographs of the product received where reasonably possible.

If we confirm that an incorrect item was supplied, we will arrange an appropriate resolution.

Depending on the circumstances, this may include:

• Supplying the correct product;

• Arranging return of the incorrect product;

• Issuing an appropriate refund; or

• Providing another remedy consistent with applicable law.

Customers will not normally be required to bear reasonable return costs resulting solely from an error by cosina.shop.

11. Missing Items

If your order arrives but one or more items are missing, please contact:

info@cosina.shop

Please provide:

• Your order number;

• Details of the missing item;

• Details of the items you did receive;

• Photographs of the parcel and contents where appropriate; and

• Any available delivery or packaging information.

Some orders may be shipped in multiple packages.

Before concluding that an item is missing, please check any shipment notifications or tracking information associated with your order.

If an item is confirmed as missing and no separate shipment is pending, we will arrange an appropriate solution.

12. Products Not as Described

We aim to ensure that product descriptions, images, specifications, and other information on cosina.shop are reasonably accurate.

If a product you receive materially differs from its description, please contact:

info@cosina.shop

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, refund, price reduction, rejection of the product, or another appropriate remedy.

Minor differences resulting from screen display settings, photography, lighting, or reasonable manufacturing variation do not necessarily mean that a product is legally not as described.

However, we will review legitimate concerns individually and fairly.

13. Return Costs for Faulty, Damaged, or Incorrect Goods

Where a return is required because the product is faulty, damaged upon delivery, incorrect, or otherwise does not conform to the contract, we will handle reasonable return arrangements in accordance with applicable UK consumer law.

Customers should not independently arrange expensive return shipping without first contacting us unless reasonably necessary.

Please contact:

info@cosina.shop

We will provide instructions regarding how the product should be returned.

Where we are legally responsible for the reasonable cost of return, we will not require the customer to bear that cost improperly.

14. Refund Processing

Once a return is received, we may inspect the product where appropriate before completing the refund.

For statutory cancellation returns, refunds will be processed within the timeframe required by applicable UK law.

Generally, where applicable, we will make the refund without undue delay and no later than 14 days after receiving the returned goods, or, where permitted by law, after receiving acceptable evidence that the goods have been sent back if that occurs earlier.

Refunds for other situations, including faulty products, will be processed in accordance with the applicable statutory requirements and circumstances.

15. Refund Method

Unless otherwise agreed or legally permitted, refunds will generally be issued using the same payment method originally used to make the purchase.

For example, if the original order was paid using a particular credit card, debit card, wallet, or other supported payment method, the refund will normally be returned through that method.

We will not intentionally charge customers a fee merely for receiving a refund to which they are legally entitled.

After we process a refund, the time required for it to appear in your account may depend on your:

• Bank;

• Card issuer;

• Payment processor;

• Digital wallet provider; or

• Other payment service provider.

These external processing times are outside the direct control of cosina.shop.

16. Original Delivery Charges

Where a customer properly exercises a statutory right to cancel an eligible distance-sale purchase, applicable UK law may require reimbursement of the original basic delivery charge.

Where the customer selected a more expensive shipping option than the least expensive standard delivery method offered, the additional cost associated with the premium delivery option may not be refundable to the extent permitted by law.

Where standard shipping was provided free of charge, no separate outbound standard shipping charge will have been paid and therefore there will ordinarily be no separate outbound shipping amount to refund.

This does not affect any other refund amount legally due.

17. Partial Refunds

In certain circumstances, a partial refund may be appropriate where permitted by law.

Examples may include circumstances where:

• A customer agrees to keep a product with a minor issue in exchange for an appropriate price reduction;

• A product returned following a change of mind has suffered diminished value due to handling beyond what is reasonably necessary to inspect it; or

• Applicable consumer law provides for a price reduction.

Partial refunds will not be used to improperly reduce statutory rights.

Where a full refund is legally required, we will not substitute a partial refund without lawful justification.

18. Exchanges

Where appropriate, we may be able to provide a replacement or exchange.

Availability of an exchange depends on factors including:

• Product availability;

• Stock levels;

• Product type;

• Reason for return;

• Condition of the product; and

• Applicable consumer rights.

Customers wishing to request an exchange should contact:

info@cosina.shop

Where you have a statutory right to a refund, requesting an exchange does not unlawfully remove that right.

19. Items That May Be Excluded From Change-of-Mind Cancellation Rights

Certain categories of products may be excluded from statutory change-of-mind cancellation rights under applicable UK law.

Depending on the product and circumstances, these may include:

• Goods made to the customer's specifications;

• Clearly personalised or customised goods;

• Goods that are liable to deteriorate or expire rapidly;

• Certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;

• Certain sealed audio, video, or computer software products once unsealed;

• Newspapers, periodicals, or magazines, except where applicable subscription rules provide otherwise;

• Certain digital content supplied after the consumer has given the required express consent and acknowledgement concerning cancellation rights; and

• Other goods or services lawfully excluded from statutory cancellation rights.

An exclusion from a change-of-mind cancellation right does not necessarily remove rights relating to faulty, damaged, unsafe, misdescribed, or non-conforming products.

20. Hygiene and Sealed Products

Certain products may have special return restrictions where they are supplied in sealed packaging and are not suitable for return for health protection or hygiene reasons after the seal has been broken.

Where such an exception legally applies, change-of-mind returns may not be accepted once the relevant hygiene seal has been broken.

However, this restriction does not remove legal rights where the product is faulty, damaged, incorrectly supplied, or otherwise does not conform to applicable contractual or statutory requirements.

If you are uncertain whether a product qualifies for return, contact:

info@cosina.shop

before opening or using it where reasonably possible.

21. Personalised and Custom-Made Products

Goods made specifically to a customer's instructions or clearly personalised for the customer may be excluded from the normal statutory change-of-mind cancellation right.

Where applicable, this can include products produced specifically according to customised specifications requested by the customer.

This exclusion does not affect statutory rights where the customised product is faulty, damaged, not as described, or otherwise fails to conform to the contract.

22. Perishable Goods

Products that are liable to deteriorate or expire rapidly may be excluded from statutory change-of-mind cancellation rights where permitted by law.

If a perishable item arrives damaged, spoiled, defective, or otherwise not as required, please contact:

info@cosina.shop

as soon as reasonably possible.

23. Digital Content

Where cosina.shop offers digital content in the future, different cancellation rules may apply.

For certain immediately supplied digital content, a consumer's statutory cancellation right may be lost where the customer:

• Expressly agrees to supply beginning during the cancellation period;

• Gives the legally required consent; and

• Acknowledges that the cancellation right will be lost once supply begins,

where required by applicable law.

Statutory rights relating to defective or non-conforming digital content are not removed.

24. Gift Cards

Where gift cards or store credit products are offered, their refundability may depend on applicable law, whether they have been used, and the circumstances in which they were purchased.

Nothing concerning gift cards or store credit will override mandatory statutory consumer rights.

Where a refund relates to an order originally purchased using store credit or a gift card, the refund may, where legally appropriate, be returned to the original payment source.

25. Sale and Promotional Items

Purchasing a product at a discounted, promotional, clearance, or sale price does not remove statutory consumer rights.

Where applicable law gives a customer a right to reject, return, repair, replace, or obtain a refund for a product, that right applies regardless of whether the product was sold at full price or at a promotional price.

However, if a product was explicitly sold at a reduced price because of a particular defect that was clearly disclosed to the customer before purchase, the customer may not be able to rely on that disclosed defect as the basis for claiming that the product does not conform.

Other statutory rights remain unaffected.

26. Refused or Unclaimed Deliveries

Customers should not refuse delivery solely as a substitute for properly notifying us of a cancellation or return request.

If you wish to cancel your order, please contact:

info@cosina.shop

A parcel that is refused, unclaimed, or returned automatically by a carrier may require investigation before a refund can be processed.

Where the customer has a statutory right to cancel, that right will be respected.

However, any deductions or costs permitted by applicable law may be considered depending on the circumstances.

27. Incorrect Delivery Address Provided by Customer

Customers are responsible for providing complete and accurate delivery information during checkout.

If you discover that you have entered an incorrect address, contact:

info@cosina.shop

as soon as possible.

We cannot guarantee that delivery information can be amended after fulfilment or dispatch has begun.

If a parcel is returned to us because the customer provided an incorrect or incomplete address, we will review the circumstances and applicable rights before determining whether reshipment, cancellation, or refund is appropriate.

Nothing in this section limits statutory rights arising from circumstances for which cosina.shop is legally responsible.

28. Cancelling Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at:

info@cosina.shop

We will make reasonable efforts to stop processing or shipment where operationally possible.

Because fulfilment systems may process orders quickly, we cannot guarantee that every cancellation request will be received before dispatch.

If the order has already been dispatched, you may still be able to exercise applicable statutory cancellation rights after receiving the goods.

29. Order Cancellation by cosina.shop

In limited circumstances, cosina.shop may need to cancel an order.

Reasons may include:

• Product unavailability;

• Inventory errors;

• Obvious pricing errors;

• Payment authorisation problems;

• Suspected fraudulent activity;

• Delivery limitations;

• Technical problems;

• Legal or regulatory requirements; or

• Other legitimate reasons preventing fulfilment.

Where we cancel an order after payment has been successfully collected, we will provide an appropriate refund.

We will not knowingly retain payment for goods that we have cancelled and will not supply.

30. Return Authorisation

Customers should contact us before sending a return.

Return instructions help ensure that:

• The return is sent to the correct location;

• The parcel can be matched to the correct order;

• We understand why the product is being returned;

• The return can be processed efficiently; and

• Unnecessary delays are avoided.

Please email:

info@cosina.shop

We may provide return instructions, reference information, or other details necessary to process the return.

Requiring customers to contact us for operational return instructions does not remove any statutory cancellation or consumer rights.

31. Packaging Returns

Customers should package returned goods appropriately to reduce the risk of damage in transit.

Where possible, use:

• Suitable external packaging;

• Original protective materials;

• Protective padding;

• Appropriate boxes or containers; and

• Secure sealing.

Customers should not attach shipping labels directly to retail packaging where doing so would unnecessarily damage the product packaging.

Where the customer is responsible for arranging return shipping, the customer should take reasonable steps to ensure the product reaches the designated return location safely.

32. Proof of Return

We recommend keeping proof of return until your refund has been completed.

Useful records include:

• Carrier receipt;

• Tracking information;

• Shipping confirmation;

• Collection confirmation; and

• Other evidence showing the product has been sent.

Under applicable UK rules, evidence that goods have been sent back may be relevant to the timing of a statutory cancellation refund.

33. Lost Return Parcels

Where cosina.shop arranges the return shipping and provides the customer with an authorised return method, responsibility will be assessed according to the circumstances and applicable law.

Where the customer independently arranges a change-of-mind return and is responsible for the return shipment, the customer should use a reliable tracked service.

If a return parcel is lost, please contact both the shipping carrier and:

info@cosina.shop

We will review any evidence available and determine the appropriate next steps.

34. Refunds for Bundles and Multi-Item Promotions

If products were purchased as part of a bundle, package, multi-buy promotion, or other linked offer, returning only part of the purchase may affect the promotional pricing where legally permitted.

Any recalculation will be reasonable, transparent, and consistent with the terms of the relevant promotion.

Statutory rights relating to faulty or non-conforming products are not reduced by promotional pricing.

35. Promotional Discounts

Where an order was purchased using a discount code, coupon, promotional reduction, or other price adjustment, any refund will normally be based on the amount actually paid for the returned product.

A customer will not normally receive a refund exceeding the amount paid for the relevant item, except where applicable law requires otherwise.

36. Chargebacks and Payment Disputes

We encourage customers to contact us first if they believe a refund is due or there is a problem with an order.

Email:

info@cosina.shop

We will attempt to resolve legitimate issues through our normal customer service process.

Nothing in this section prevents customers from exercising lawful rights available through their bank, card issuer, payment provider, or applicable consumer protection mechanisms.

37. Suspected Fraud or Abuse

We reserve the right to investigate return or refund requests where there are reasonable grounds to suspect:

• Fraud;

• Identity misuse;

• Payment fraud;

• Deliberate product damage;

• Falsified claims;

• Repeated abusive returns;

• Manipulation of promotional offers; or

• Other unlawful activity.

This does not permit us to deny legitimate statutory rights.

Any decision concerning a suspected fraudulent transaction will be considered on the available evidence and applicable law.

38. Manufacturer Warranties

Some products may include a manufacturer's warranty.

A manufacturer's warranty is separate from statutory consumer rights.

Customers are not required to surrender statutory rights merely because a manufacturer's warranty exists.

Where relevant, we may assist customers in obtaining warranty information, but legal remedies against the retailer will remain available where required by applicable UK law.

39. Product Use and Customer-Caused Damage

Statutory remedies generally do not require a retailer to refund damage caused after delivery solely by:

• Accidental damage caused by the customer;

• Misuse;

• Abuse;

• Improper installation;

• Failure to follow instructions;

• Unauthorised modification;

• Negligent handling;

• Normal wear and tear; or

• Repairs attempted by the customer or an unauthorised third party,

where the claimed problem arises from that conduct rather than from an existing product defect.

Each case will be considered based on its circumstances.

This section does not remove rights relating to genuine defects or non-conformity for which the seller remains responsible.

40. Reasonable Evidence

When investigating a damaged, faulty, or incorrect product claim, we may request reasonable evidence.

This could include:

• Photographs;

• Video;

• Product serial information;

• Packaging photographs;

• Delivery information;

• Description of the problem; or

• Other relevant information.

We will not impose unreasonable evidence requirements designed to prevent customers from exercising legitimate rights.

41. Refund Processing Delays

Once we have confirmed that a refund has been issued, processing by your bank or payment provider may take additional time.

This external processing period is not controlled by cosina.shop.

If you have received confirmation from us that a refund has been completed but do not see the funds after a reasonable period, you should first check with your bank, card issuer, or payment provider.

You may also contact us at:

info@cosina.shop

and we will provide reasonable assistance regarding the transaction.

42. Consumer Rights Are Not Affected

The provisions of this Return and Refund Policy are intended to complement UK statutory consumer protections.

Nothing in this policy is intended to:

• Exclude liability that cannot legally be excluded;

• Prevent a consumer from exercising statutory rights;

• Remove legally required remedies;

• Shorten a mandatory statutory period;

• Mislead consumers concerning their rights; or

• Replace mandatory provisions of UK consumer protection law.

Where this policy conflicts with a mandatory consumer protection requirement, the mandatory legal requirement will apply.

43. Consumer Rights Act 2015

Where applicable, goods supplied to UK consumers must comply with requirements imposed by the Consumer Rights Act 2015.

Among other things, this legislation provides legal protections relating to goods that are:

• Of satisfactory quality;

• Fit for a particular purpose where applicable; and

• As described.

Depending on the circumstances, remedies may include:

• Short-term rejection;

• Repair;

• Replacement;

• Price reduction; or

• Final right to reject.

The remedy applicable to a particular case depends on the facts and applicable legal provisions.

44. Consumer Contracts Regulations

Eligible online purchases may also be protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Among other requirements, these rules provide cancellation rights for many distance-sale contracts.

For many eligible goods purchases, consumers generally have a 14-day cancellation period beginning after delivery, subject to statutory exceptions.

After exercising the right to cancel, consumers generally have a further period in which to send the goods back.

Specific circumstances and statutory exceptions may affect these rights.

45. Complaints

If you are dissatisfied with the way we have handled a return, refund, replacement, repair, or other customer service matter, please contact:

info@cosina.shop

Please include:

• Your order number;

• Your name;

• A clear explanation of your complaint;

• Any previous correspondence relevant to the issue; and

• The resolution you are seeking.

We will review legitimate complaints in good faith and attempt to provide an appropriate response.

46. How to Request a Return

To begin a return request, email:

info@cosina.shop

Your email should include:

Store: cosina.shop
Customer name: The name used on the order
Order number: Your relevant order number
Product: The product you wish to return
Reason: Optional for a statutory change-of-mind cancellation, but helpful for other return requests

For defective or damaged products, please attach photographs where reasonably possible.

After reviewing your request, we will provide the applicable return instructions.

47. Do Not Send Unauthorised Returns

Please do not send products to an address without first contacting us.

Warehouses, fulfilment centres, suppliers, manufacturers, carrier depots, and administrative addresses may not necessarily be authorised to receive customer returns.

Contacting us first helps ensure your return reaches the appropriate return facility.

Email:

info@cosina.shop

An operational requirement to obtain correct return instructions does not prevent a consumer from giving valid notice of statutory cancellation by a clear statement within the required period.

48. Policy Updates

We may update this Return and Refund Policy from time to time to reflect:

• Changes in applicable law;

• Regulatory guidance;

• Operational changes;

• Changes to our product range;

• Changes to our fulfilment procedures;

• Improvements to our customer service processes; or

• Changes to our website.

The version applicable to an order will be considered together with the legal requirements and contractual information applying to that purchase.

No later policy update will retroactively remove statutory rights that already apply to a completed transaction.

49. Contact Information

For all questions relating to cancellations, returns, refunds, defective goods, damaged goods, incorrect products, replacements, or complaints, please contact:

cosina.shop
Customer Support Email: info@cosina.shop
Website: cosina.shop
Market: United Kingdom

When contacting us, please provide your order number whenever possible so that we can locate your purchase more efficiently.

50. Final Statement

At cosina.shop, we aim to handle returns and refunds fairly, consistently, and transparently.

We understand that customers may occasionally change their minds or encounter problems with an order. Our objective is to provide clear procedures for resolving these situations while respecting applicable United Kingdom consumer rights.

We encourage customers to contact us promptly whenever assistance is required.

For return and refund support, please email:

info@cosina.shop

Nothing in this Return and Refund Policy excludes, limits, or replaces any mandatory statutory rights available to consumers under applicable United Kingdom law.

cosina.shop
info@cosina.shop

This Return and Refund Policy is intended as general information for the operation of cosina.shop and is not formal legal advice for any specific business or individual circumstance.