Shipping policy

 

This Shipping Policy explains how orders placed through cosina.shop are processed, shipped, delivered, tracked, and handled in the event of delays, lost parcels, damaged shipments, incorrect delivery information, or other delivery-related issues.

We want our customers to understand clearly what to expect after placing an order. We therefore aim to provide transparent information about shipping costs, delivery times, order processing, and delivery responsibilities.

For orders placed through cosina.shop, we offer:

Shipping Method: Free Standard Shipping
Shipping Cost: £0.00 – Free on All Orders
Estimated Delivery Time: 15–20 Calendar Days

There is no minimum order value required to qualify for our standard free shipping service.

This Shipping Policy should be read together with our Return and Refund Policy, Privacy Policy, Terms of Service, and other policies available through cosina.shop.

For shipping-related questions, please contact:

cosina.shop
Email: info@cosina.shop
Website: cosina.shop
Market: United Kingdom

1. Free Standard Shipping

cosina.shop provides free standard shipping on all eligible orders placed through our online store.

The standard shipping charge is:

£0.00

Customers are not required to meet a minimum purchase amount in order to receive our standard free shipping service.

The free standard shipping arrangement applies automatically to qualifying orders and does not normally require a promotional code.

If an additional or alternative delivery service is ever offered through checkout, its price and estimated delivery conditions will be clearly displayed before the customer completes the purchase.

Unless an alternative service is expressly selected and agreed, orders will be shipped using our standard free shipping service.

2. Estimated Delivery Time

Our estimated standard delivery period is:

15–20 calendar days

The estimated delivery period generally begins after your order has been successfully confirmed and accepted for processing.

We aim to arrange delivery within the stated timeframe whenever reasonably possible.

The 15–20 day delivery estimate includes the normal period required for order processing, fulfilment, transportation, carrier handling, and final delivery.

Customers should understand that delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our reasonable control.

3. Delivery Time Is an Estimate

Although we aim to deliver orders within 15–20 calendar days, delivery dates are generally estimates unless a particular date has expressly been agreed as an essential term of the contract.

Occasional delays may occur because of circumstances including:

• Severe weather;

• Transport disruption;

• Carrier delays;

• High seasonal order volumes;

• Public holidays;

• Operational disruptions;

• Warehouse delays;

• Incorrect delivery information;

• Failed delivery attempts;

• Remote delivery locations;

• Customs or border procedures where applicable;

• Security inspections;

• Natural disasters;

• Industrial action;

• Government restrictions;

• Major infrastructure failures; or

• Other circumstances beyond our reasonable control.

Where a delay occurs, we will make reasonable efforts to assist the customer and provide available information regarding the shipment.

4. Order Processing

After an order is placed, we may need to complete normal processing procedures before shipment.

Processing may include:

• Payment verification;

• Fraud-prevention checks;

• Order verification;

• Inventory confirmation;

• Product preparation;

• Packaging;

• Shipping documentation;

• Carrier allocation; and

• Dispatch preparation.

Orders are processed as efficiently as reasonably possible.

Customers may receive an order confirmation after successfully placing an order.

An order confirmation confirms that we have received the order but may remain subject to payment verification, availability, and other reasonable processing requirements.

5. Order Confirmation

After your order has been successfully placed, an order confirmation may be sent to the email address provided during checkout.

Customers should carefully review the confirmation and verify:

• Customer name;

• Email address;

• Products ordered;

• Product quantities;

• Delivery address;

• Contact information; and

• Order total.

If you discover an error, contact us as soon as possible at:

info@cosina.shop

We cannot guarantee that information can be changed after an order has entered the fulfilment or shipping process.

6. Dispatch Confirmation

Where available, customers may receive a dispatch or shipping confirmation after the order has been prepared for transportation.

The shipping confirmation may include:

• Confirmation that the order has been dispatched;

• Carrier information;

• Shipment details;

• Tracking information where available; and

• Other relevant delivery information.

Not every shipping service or destination provides the same level of tracking information.

7. Tracking Information

Where tracking is available for your order, tracking information may be provided through:

• A shipping confirmation email;

• Your customer account;

• A carrier tracking page;

• An order status page; or

• Another available tracking method.

Please allow a reasonable period after receiving a tracking number for the carrier's tracking system to update.

It is normal for tracking information to remain unchanged temporarily while the parcel moves between shipping facilities.

If your tracking information has not updated for an unusually long period, contact:

info@cosina.shop

and we will review the available shipment information.

8. Delivery Locations

cosina.shop is intended to serve customers in the United Kingdom.

Delivery availability is determined by the delivery options made available during checkout.

If our checkout system accepts your delivery location and allows the order to be completed, we will generally attempt to fulfil the order according to the shipping information displayed at the time of purchase.

Certain locations may occasionally be unavailable because of carrier restrictions, logistical limitations, legal restrictions, or other circumstances.

If we cannot deliver an accepted order to the address provided, we will contact the customer and provide an appropriate resolution.

9. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please check carefully that your:

• Full name;

• House number;

• Building name where applicable;

• Street name;

• Town or city;

• Postcode;

• Telephone number; and

• Email address

are entered correctly before submitting your order.

Incorrect or incomplete information may result in:

• Delivery delays;

• Failed delivery attempts;

• Parcels being returned;

• Carrier difficulties; or

• Inability to complete delivery.

10. Changing Your Delivery Address

If you realise that the delivery address provided with your order is incorrect, contact us immediately at:

info@cosina.shop

Please include your order number and the correct delivery information.

We will make reasonable efforts to update the address if the order has not yet entered fulfilment or dispatch.

However, once an order has been processed, dispatched, or transferred to a carrier, we may not be able to change the delivery destination.

For this reason, customers should verify their delivery information carefully before completing checkout.

11. Incorrect Addresses

Where a parcel cannot be delivered because the customer supplied an incorrect, incomplete, or inaccessible address, the parcel may be:

• Delayed;

• Held by the carrier;

• Returned to a fulfilment facility; or

• Otherwise handled according to the carrier's procedures.

If the parcel is returned because of incorrect information supplied by the customer, please contact us at:

info@cosina.shop

We will review the circumstances and determine the appropriate next step.

Nothing in this section affects any statutory right arising from circumstances for which cosina.shop is legally responsible.

12. Failed Delivery Attempts

A carrier may make one or more delivery attempts depending on its procedures.

If no one is available to receive a parcel, the carrier may:

• Attempt redelivery;

• Leave delivery instructions;

• Deliver the parcel to an appropriate collection point;

• Hold the parcel temporarily;

• Deliver it according to an authorised safe-place instruction; or

• Return the parcel to the sender.

Customers should monitor available tracking information and carrier notifications after dispatch.

13. Unclaimed Parcels

If a parcel is held for collection, customers should collect it within the timeframe specified by the carrier.

If a parcel is not collected and is returned, please contact:

info@cosina.shop

We will review the order after confirming the parcel status.

Any reshipment, refund, or other resolution will be handled in accordance with the circumstances, our applicable policies, and mandatory consumer law.

14. Delivery to a Safe Place

Where a customer directly authorises a carrier to leave a parcel in a designated safe place, delivery may be carried out according to those instructions.

Customers should select safe-place instructions carefully.

Nothing in this section transfers risk to the customer earlier than permitted by applicable UK consumer law.

15. Delivery to Another Person

A parcel may be delivered to another person at the delivery address or another location authorised by the customer where permitted by the carrier.

Where applicable consumer law provides rules concerning when risk passes to a customer, those statutory rules will continue to apply.

16. Risk During Transportation

Where we arrange delivery to a UK consumer using a carrier selected or offered by us, we remain responsible for the goods during transportation to the extent required by applicable consumer law.

Risk will not be transferred to the customer earlier than permitted by law.

If a parcel is lost or damaged while it remains our responsibility, we will review the circumstances and provide an appropriate remedy.

17. Lost Parcels

Although carriers successfully deliver the vast majority of parcels, shipments may occasionally be lost.

If your order has not arrived within the expected timeframe, contact:

info@cosina.shop

Please provide:

• Your full name;

• Order number;

• Email address used for the order; and

• Any relevant tracking information.

We may need to investigate the shipment with the carrier before confirming that the parcel is lost.

A carrier investigation may require a reasonable amount of time.

If the parcel is confirmed as lost while responsibility remains with cosina.shop, we will provide an appropriate remedy, which may include:

• Replacement;

• Reshipment;

• Refund; or

• Another resolution required by applicable law.

18. Delayed Parcels

A delayed parcel is not automatically considered lost.

Tracking may occasionally stop updating temporarily while the parcel is transferred between:

• Warehouses;

• Distribution centres;

• Sorting hubs;

• Regional facilities; or

• Local delivery networks.

If your shipment exceeds the normal 15–20 calendar day delivery estimate, please contact:

info@cosina.shop

We will review available tracking and delivery information.

19. Significant Delivery Delays

If a significant delivery delay occurs, we will seek to resolve the situation consistently with applicable UK consumer law.

Depending on the circumstances, customers may have legal rights where goods are not delivered within an agreed timeframe.

Nothing in this Shipping Policy is intended to require customers to wait indefinitely for an order that has not been delivered.

Where mandatory consumer law provides a right to cancel because of non-delivery or serious delay, that right will be respected.

20. Damaged Parcels

If your parcel arrives visibly damaged, please inspect the contents as soon as reasonably possible.

Damage to external packaging does not always mean that the product itself is damaged.

If the product has been damaged during transportation, please contact us promptly at:

info@cosina.shop

Provide:

• Your order number;

• Your name;

• Description of the damage;

• Photographs of the product;

• Photographs of the outer packaging;

• Photographs of internal packaging where relevant; and

• Any other useful information regarding the condition of the shipment.

Please retain the packaging and damaged item while your claim is being reviewed where reasonably possible.

21. Products Damaged During Delivery

If we confirm that an item was damaged during transportation while risk remained with cosina.shop, we will provide an appropriate remedy.

Depending on the circumstances, this may include:

• Replacement;

• Refund;

• Repair where appropriate;

• Price reduction where agreed and legally appropriate; or

• Another remedy required by UK consumer law.

Customers will not be required to accept a remedy that unlawfully removes their statutory rights.

22. Incorrect Items

If you receive an item different from the product ordered, contact us at:

info@cosina.shop

Please provide:

• Order number;

• Name;

• Details of the item ordered;

• Details of the item received; and

• Photographs where reasonably helpful.

If an incorrect item was supplied because of our fulfilment error, we will arrange an appropriate remedy.

You will not normally be required to bear reasonable return costs caused solely by our error.

23. Missing Items

Some orders may be divided into more than one shipment.

If your package arrives without one or more items, first review:

• Shipping confirmation emails;

• Tracking information;

• Order status information; and

• Any notification indicating that the order was divided into multiple shipments.

If no additional shipment is pending, contact:

info@cosina.shop

We will investigate the missing item and provide an appropriate resolution where required.

24. Multiple Shipments

An order containing multiple products may occasionally arrive in separate parcels.

Products may be shipped separately because of:

• Warehouse availability;

• Product size;

• Product characteristics;

• Inventory allocation;

• Carrier requirements; or

• Fulfilment arrangements.

You will not be charged additional standard shipping fees merely because we choose to divide an order into multiple shipments.

All qualifying standard shipments remain free.

25. Shipping Charges

Our standard shipping fee is:

£0.00

All qualifying orders receive free standard shipping.

We will not add a hidden standard shipping charge after an order has been submitted.

Any optional service carrying an additional delivery fee, if ever offered, will be clearly shown before payment.

26. No Minimum Purchase Requirement

There is no minimum order value required for our standard free shipping service.

Whether a customer purchases one eligible product or several eligible products, standard shipping remains free unless a clearly disclosed exception applies before purchase.

27. Public Holidays

Order processing or delivery may occasionally be affected by UK public holidays or other holidays observed by carriers and fulfilment providers.

This may result in temporary delays.

Where possible, customers should allow additional time around busy holiday periods.

Our standard estimated delivery period remains 15–20 calendar days, but exceptional holiday disruption may occasionally cause delivery outside that estimate.

28. Peak Shopping Periods

High-demand periods may occasionally affect order processing or carrier networks.

Examples may include:

• Seasonal sales;

• Black Friday;

• Christmas;

• New Year;

• Promotional events;

• Major public holidays; and

• Unusually high order volumes.

We will continue to make reasonable efforts to deliver within our stated timeframe.

29. Weather and Transport Disruptions

Severe weather or transport disruption may affect delivery.

Examples include:

• Flooding;

• Snow;

• Storms;

• Road closures;

• Rail disruption;

• Port disruption;

• Flight disruption; and

• Major carrier network interruptions.

Where such circumstances occur, carriers may temporarily change routes or delivery schedules.

We will assist customers with available information where reasonably possible.

30. Events Beyond Our Reasonable Control

Delivery may occasionally be affected by circumstances that cannot reasonably be prevented.

Such circumstances may include:

• Natural disasters;

• Extreme weather;

• Government actions;

• Public emergencies;

• Industrial action;

• Significant transport failures;

• Major technology failures;

• Cybersecurity incidents;

• Carrier network failures; or

• Other exceptional circumstances.

We will take reasonable steps to minimise disruption.

Nothing in this section removes statutory cancellation, refund, or non-delivery rights available to consumers.

31. Delivery Instructions

Customers may be able to provide delivery instructions during checkout or through the carrier where such functionality is available.

Delivery instructions should be:

• Accurate;

• Safe;

• Lawful; and

• Reasonably capable of being followed.

We cannot guarantee that every instruction will be accepted by a carrier.

32. Carrier Selection

We may select carriers based on factors including:

• Delivery destination;

• Parcel dimensions;

• Parcel weight;

• Product type;

• Carrier availability;

• Service reliability; and

• Operational requirements.

Customers may not always be able to select the specific carrier used for free standard shipping.

33. Carrier Changes

We may change the carrier assigned to an order where reasonably necessary.

A carrier change does not affect the customer's right to free standard shipping.

We remain responsible for fulfilling our delivery obligations under the contract and applicable law.

34. Tracking Delays

Carrier tracking systems may occasionally show delayed information.

For example:

• A tracking number may be created before the first physical scan;

• A parcel may move without an intermediate tracking scan;

• Updates may appear several hours after the parcel reaches a facility; or

• Technical problems may temporarily prevent tracking updates.

A temporary lack of tracking information does not necessarily mean that the parcel has been lost.

35. Delivered Status but Parcel Not Found

If tracking indicates that your parcel has been delivered but you cannot locate it, please:

• Check the delivery location carefully;

• Check any designated safe place;

• Check with other members of your household;

• Check with building reception or management where applicable;

• Review carrier delivery information; and

• Check whether the carrier provided a delivery photograph or note.

If the parcel still cannot be located, contact:

info@cosina.shop

We will review the available information and assist with an appropriate investigation.

36. Parcel Theft

If a parcel appears to have been stolen after delivery, please contact:

info@cosina.shop

The appropriate resolution will depend on:

• How the parcel was delivered;

• Whether delivery was authorised;

• Whether a safe place was selected;

• Evidence from the carrier;

• Applicable consumer law; and

• Other circumstances of the delivery.

Nothing in this provision limits statutory rights concerning risk and delivery.

37. Refusing Delivery

Customers should not rely solely on refusing a parcel as a substitute for notifying us of a cancellation.

If you want to cancel an eligible purchase, please contact:

info@cosina.shop

Where a parcel is refused and returned, we may need to wait until the return can be identified before processing the relevant resolution.

Your statutory cancellation rights remain unaffected where properly exercised.

38. Returns Are Covered Separately

Returns after delivery are governed primarily by our Return and Refund Policy.

If you wish to:

• Cancel an eligible order;

• Return a product;

• Report a faulty product;

• Request a refund;

• Request a replacement; or

• Report an incorrect product,

please contact:

info@cosina.shop

Do not return an item to a warehouse, supplier, carrier location, or address without first obtaining the appropriate return instructions.

39. Change-of-Mind Returns

Eligible UK consumers may have statutory cancellation rights for qualifying online purchases.

Where those rights apply, customers should follow the cancellation and return procedure described in our Return and Refund Policy.

A shipping delay does not remove any cancellation right that is otherwise available under law.

40. Faulty Goods

If a product is faulty, the customer's rights are governed by applicable UK consumer law together with our Return and Refund Policy.

Nothing in this Shipping Policy limits rights relating to products that are:

• Faulty;

• Not of satisfactory quality;

• Not fit for an applicable purpose;

• Not as described; or

• Otherwise non-conforming.

41. Return Shipping for Delivery Errors

Where a customer receives:

• The wrong product;

• A product damaged in transit;

• A defective product; or

• Another product that does not conform to the contract,

we will handle reasonable return arrangements in accordance with applicable UK law.

Customers should contact us before paying for independent return shipping.

Email:

info@cosina.shop

42. Refunds for Lost Orders

Where an order is confirmed as lost during transportation while the risk remained with cosina.shop, an appropriate refund or replacement will be provided.

If a refund is issued, it will normally be returned to the original payment method unless otherwise agreed or legally permitted.

Bank or payment-provider processing times may apply after we issue the refund.

43. Refunds for Undeliverable Orders

If an order cannot be delivered and is returned to us, the appropriate resolution will depend on the circumstances.

We will consider:

• Why delivery failed;

• Whether the delivery information was accurate;

• Whether the customer was available to receive or collect the parcel;

• Whether the carrier made reasonable attempts;

• Whether cosina.shop or its provider caused the issue; and

• Applicable statutory rights.

Where a refund is legally required, it will be provided.

44. Cancellation Before Dispatch

If you wish to cancel your order before dispatch, contact:

info@cosina.shop

as soon as possible.

We will make reasonable efforts to stop processing where operationally possible.

Because orders may enter fulfilment quickly, we cannot guarantee that every cancellation request will be received before shipment.

If the order has already been dispatched, applicable post-delivery cancellation rights may still be available.

45. Orders We Cannot Fulfil

In rare circumstances, we may be unable to fulfil an order because of:

• Inventory errors;

• Product unavailability;

• Delivery restrictions;

• Payment problems;

• Legal restrictions;

• Technical errors;

• Supplier problems; or

• Other legitimate operational reasons.

If we cannot fulfil an order and payment has already been collected, we will cancel the relevant order or product and issue an appropriate refund.

46. Product Availability After Ordering

Although we try to maintain accurate inventory information, occasional stock discrepancies may occur.

If a product becomes unavailable after your order is placed, we may contact you with an appropriate resolution.

We will not knowingly retain payment for a product that we cannot supply.

47. Delivery Confirmation

Delivery information supplied by the carrier may be used as evidence when investigating delivery disputes.

Depending on the carrier, this may include:

• Delivery date;

• Delivery time;

• GPS-related carrier records;

• Delivery photographs;

• Recipient information;

• Safe-place records; or

• Other delivery confirmation.

Such information will be considered together with any evidence provided by the customer and applicable consumer law.

48. Customer Cooperation

Customers should provide reasonable information when asking us to investigate a shipping problem.

This may include:

• Order number;

• Name;

• Delivery address;

• Tracking number;

• Description of the problem;

• Photographs;

• Carrier notifications; and

• Other relevant information.

We will not impose unreasonable requirements designed to prevent customers from exercising legitimate consumer rights.

49. Shipping Enquiries

For questions regarding:

• Order status;

• Tracking;

• Delivery times;

• Delayed packages;

• Lost packages;

• Damaged deliveries;

• Incorrect deliveries;

• Missing products;

• Address problems; or

• General shipping matters,

please contact:

info@cosina.shop

Please include your order number whenever possible.

50. UK Distance-Selling Requirements

cosina.shop aims to provide customers with clear delivery information before an order is completed.

Our standard delivery arrangement is:

Shipping Cost: Free
Standard Shipping: £0.00
Estimated Delivery Time: 15–20 Calendar Days

This delivery period forms part of the delivery information made available to customers purchasing through cosina.shop.

Nothing in this policy is intended to remove rights available under applicable UK distance-selling or consumer protection law.

51. Delivery Within the Agreed Period

We aim to deliver goods within the 15–20 calendar day delivery period stated in this policy.

Where circumstances prevent delivery within that period, we will seek to handle the issue reasonably and in accordance with applicable legal requirements.

If a customer has legal rights because goods were not delivered within an agreed or legally required timeframe, those rights will remain available.

52. Consumer Rights for Late Delivery

Depending on the circumstances, UK consumers may have legal remedies if goods are not delivered within the agreed timeframe.

Where applicable law gives a customer the right to:

• Require delivery within an additional appropriate period;

• Cancel the contract;

• Receive a refund; or

• Exercise another statutory remedy,

cosina.shop will respect those rights.

Nothing in this Shipping Policy requires consumers to surrender mandatory rights relating to late or failed delivery.

53. Risk and Consumer Protection

For consumer purchases, risk in goods during transportation will be governed by applicable UK law.

We will not use this Shipping Policy to shift responsibility for carrier loss or damage to customers earlier than the law permits.

Where a carrier selected or offered by cosina.shop is responsible for transportation, we remain responsible to the customer to the extent required by law.

54. Free Shipping and Consumer Rights

The fact that standard shipping is provided free of charge does not reduce any statutory consumer protection.

Customers remain entitled to applicable legal remedies where:

• Goods are lost;

• Goods are damaged;

• Goods are not delivered;

• Goods arrive late in circumstances giving rise to legal rights; or

• Products otherwise fail to conform to the purchase contract.

55. No Hidden Shipping Fees

Our standard shipping service is free.

Customers will not be required to pay an undisclosed mandatory standard shipping charge after completing their order.

If any optional delivery-related charge is offered, it will be presented before the customer agrees to pay it.

56. Delivery Information at Checkout

Customers should review the delivery information shown during checkout before submitting an order.

Where checkout information provides delivery details specific to a particular transaction, those details should be considered together with this Shipping Policy.

In the event of a conflict, mandatory consumer law will prevail.

57. Updates to This Shipping Policy

We may update this Shipping Policy from time to time because of:

• Changes to our shipping network;

• Changes to carriers;

• Changes to fulfilment processes;

• Changes to legal requirements;

• Regulatory guidance;

• Changes to our website;

• Operational improvements; or

• Other legitimate business reasons.

Updates will apply prospectively where appropriate.

We will not use a later policy update to retrospectively remove contractual or statutory rights relating to an order already placed.

58. Contact Information

For all shipping and delivery questions, contact:

cosina.shop
Customer Support Email: info@cosina.shop
Website: cosina.shop
Market: United Kingdom

Please include your order number whenever possible so that we can review your request efficiently.

59. Summary of Our Shipping Terms

For clarity, the principal shipping terms for cosina.shop are:

Shipping Method: Standard Shipping
Shipping Cost: Free on All Orders
Minimum Purchase Requirement: None
Estimated Delivery Period: 15–20 Calendar Days
Customer Support: info@cosina.shop
Market: United Kingdom

These terms should be read together with the full provisions of this Shipping Policy and our other store policies.

60. Final Statement

At cosina.shop, we understand that reliable delivery is an important part of the online shopping experience.

Our goal is to provide clear shipping expectations, free standard delivery, appropriate order communication, and reasonable assistance when delivery issues arise.

We therefore provide free standard shipping on all orders, with an estimated delivery period of 15–20 calendar days.

If your shipment is delayed, lost, damaged, incomplete, or incorrectly delivered, please contact us so that we can investigate and provide an appropriate resolution.

For all shipping enquiries:

cosina.shop
Email: info@cosina.shop

Nothing in this Shipping Policy excludes, restricts, or replaces mandatory statutory consumer rights available under applicable United Kingdom law.

This Shipping Policy provides general information regarding the shipping and delivery practices of cosina.shop. It is intended to support transparent operation of the online store and does not constitute formal legal advice for any specific business or individual circumstance.