Terms of service

 

These Terms of Service govern your access to and use of the cosina.shop website, online store, products, services, features, content, and any purchases made through our website.

Throughout these Terms of Service, the terms “cosina.shop,” “we,” “us,” and “our” refer to the operator of the cosina.shop online store. The terms “you,” “your,” “customer,” and “user” refer to any person who accesses our website, browses our products, creates an account, places an order, purchases products, or otherwise uses our services.

Our online store is powered by Shopify, which provides the e-commerce technology that enables us to offer products and services through our website.

By accessing cosina.shop, using any part of our website, or placing an order with us, you agree to be bound by these Terms of Service together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies made available on our website.

Please read these Terms of Service carefully before using cosina.shop.

If you do not agree with these Terms of Service, you should not use our website or place an order through cosina.shop.

Nothing in these Terms of Service is intended to exclude, restrict, or reduce any statutory rights available to consumers under applicable United Kingdom law.

For questions regarding these Terms of Service, please contact:

cosina.shop
Email: info@cosina.shop
Website: cosina.shop
Market: United Kingdom

1. About cosina.shop

cosina.shop operates an online retail store through which customers can browse and purchase products made available on our website.

Our aim is to provide customers with a convenient, transparent, and reliable online shopping experience.

Products available through cosina.shop may change from time to time depending on availability, demand, supplier arrangements, seasonal considerations, and other commercial factors.

We reserve the right to add, modify, suspend, discontinue, or replace products where reasonably necessary, subject always to our obligations relating to orders that have already formed binding contracts.

2. Application of These Terms

These Terms apply to:

• Visitors to cosina.shop;

• Customers purchasing goods;

• Users creating customer accounts;

• Users contacting customer support;

• Users subscribing to communications;

• Users submitting reviews or other content where such functionality is available; and

• Any other person using features made available through cosina.shop.

Additional terms may apply to particular products, promotions, services, or features.

Where additional terms apply, they will be presented or made available where reasonably appropriate.

If there is a conflict between these Terms and mandatory consumer protection law, mandatory law will apply to the extent of that conflict.

3. UK Consumer Rights

If you purchase products from cosina.shop as a consumer in the United Kingdom, you may have statutory rights under UK consumer protection legislation.

These may include rights arising under legislation such as the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.

Among other protections, goods supplied to consumers must generally satisfy applicable legal requirements concerning:

• Satisfactory quality;

• Fitness for purpose;

• Conformity with description;

• Required pre-contract information; and

• Applicable remedies when goods fail to conform.

Eligible distance purchases may also benefit from statutory cancellation rights.

Nothing in these Terms is intended to replace, restrict, waive, or remove rights that cannot lawfully be excluded.

4. Eligibility to Use Our Store

By placing an order through cosina.shop, you confirm that you have the legal capacity to enter into the relevant purchase contract.

If you are under the age at which you may independently enter into a legally binding contract, you should only use our store with the involvement and permission of a parent, guardian, or other person legally authorised to act on your behalf.

We reserve the right to refuse transactions where there are reasonable grounds to believe that a purchaser is not legally authorised to enter into the transaction.

5. Use of Our Website

You may use cosina.shop for lawful personal shopping and related purposes.

You must not use the website:

• For unlawful purposes;

• To commit fraud;

• To impersonate another person;

• To submit false information;

• To interfere with website security;

• To introduce malware or harmful code;

• To gain unauthorised access to systems;

• To collect customer information without authorisation;

• To manipulate prices or promotions;

• To misuse discount codes;

• To place fraudulent orders;

• To interfere with checkout systems;

• To conduct automated scraping contrary to applicable law and our rights;

• To infringe intellectual property rights;

• To harass or threaten others; or

• To engage in conduct that may damage cosina.shop, our customers, Shopify, or our service providers.

We may restrict or terminate access where reasonably necessary to protect our business, customers, systems, or legal rights.

Any such action will not affect consumer rights relating to orders that have already been validly placed.

6. Product Information

We aim to describe products accurately and provide useful information to help customers make purchasing decisions.

Product pages may include information regarding:

• Product appearance;

• Features;

• Materials;

• Dimensions;

• Specifications;

• Compatibility;

• Intended use;

• Colours;

• Included accessories; and

• Other relevant characteristics.

Customers should review the applicable product page carefully before ordering.

If you require clarification regarding a product before purchasing, contact:

info@cosina.shop

We will make reasonable efforts to provide available information.

7. Product Images and Colours

We aim to display product images as accurately as reasonably possible.

However, the appearance of colours, textures, finishes, proportions, and other visual characteristics may vary depending on:

• Device screens;

• Display settings;

• Photography;

• Lighting;

• Manufacturing variations; and

• Other technical factors.

Minor visual differences that do not materially affect the product's conformity with its description do not necessarily constitute a defect.

This does not affect your statutory rights if a product is materially different from its description.

8. Measurements and Specifications

Measurements and specifications displayed on product pages are provided to assist customers.

Reasonable manufacturing tolerances may occasionally result in minor variations.

Where a specific measurement, compatibility requirement, specification, or feature is essential to your intended use, we recommend reviewing the product information carefully and contacting info@cosina.shop before ordering if clarification is required.

Nothing in this section limits rights relating to materially inaccurate descriptions.

9. Product Availability

All products are subject to availability.

Adding an item to your shopping basket does not guarantee that it will remain available until checkout is successfully completed and the order is accepted.

Occasionally, inventory information may not update immediately.

If a product becomes unavailable after you place an order, we may need to cancel the affected item or order.

If we cancel an item for which payment has already been collected, an appropriate refund will be issued.

10. Prices

Prices are displayed on the relevant product and checkout pages.

We aim to ensure that prices are accurate.

The total amount payable will be presented during checkout before you submit the order, including applicable charges that are required to be disclosed.

Prices may change from time to time.

A price change will not ordinarily affect a contract already concluded for an accepted order, except where legally permitted or where an obvious error has occurred and the circumstances allow correction before a binding contract is formed.

11. Pricing Errors

Despite reasonable efforts, an incorrect price may occasionally appear because of:

• Technical errors;

• Administrative errors;

• Data-entry errors;

• System faults; or

• Other genuine mistakes.

If we identify an obvious pricing error before an order has been accepted or fulfilled, we may contact you and explain the issue.

Where appropriate, you may be offered the opportunity to purchase the product at the correct price or cancel the affected order.

We will not use this provision unfairly to alter a correctly agreed price after a binding consumer contract has been formed.

12. Taxes

Applicable taxes will be treated in accordance with relevant legal requirements.

Where prices are required to include applicable taxes for UK consumers, we aim to display prices accordingly.

The amount payable will be shown during checkout before the order is submitted.

Customers purchasing in circumstances involving other jurisdictions may be responsible for taxes, duties, or charges where legally applicable and appropriately disclosed.

13. Promotions and Discount Codes

From time to time, cosina.shop may offer:

• Discount codes;

• Promotional prices;

• Special offers;

• Multi-buy promotions;

• Seasonal promotions; or

• Other incentives.

Promotions may be subject to specific conditions communicated with the promotion.

Unless otherwise stated, promotions:

• Cannot normally be exchanged for cash;

• May have validity periods;

• May apply only to qualifying products;

• May be limited to one use per customer or order; and

• May not be combined with other promotions.

We may refuse or cancel misuse of a promotion where there are reasonable grounds to believe that fraud, manipulation, technical exploitation, or abuse has occurred.

Nothing in promotional terms limits statutory consumer rights.

14. Placing an Order

When placing an order, you will be given an opportunity to review relevant information before submitting the purchase.

You are responsible for checking:

• Products selected;

• Quantities;

• Product variations;

• Delivery address;

• Email address;

• Contact details;

• Payment details; and

• Order total.

You should correct errors before submitting the order.

By selecting the final payment or order confirmation button, you acknowledge that you are placing an order involving an obligation to pay the amount shown.

15. Order Acknowledgement

After you place an order, we may send an electronic acknowledgement.

An acknowledgement that we have received your order does not necessarily mean that the order has been accepted if acceptance is subject to payment verification, availability, fraud checks, or other reasonable processing requirements.

A binding contract will be formed in accordance with the order acceptance process communicated through our website and order communications.

16. Order Acceptance

We reserve the right to decline an order before acceptance where reasonably justified.

Reasons may include:

• Product unavailability;

• Payment failure;

• Suspected fraud;

• Incorrect pricing;

• Delivery restrictions;

• Breach of these Terms;

• Technical errors;

• Legal restrictions; or

• Inability to fulfil the order.

We will not exercise this right in a manner intended to deprive consumers of rights relating to a contract that has already been legally formed.

17. Order Confirmation

Where an order is accepted, customers may receive an order confirmation containing relevant transaction details.

You should retain your confirmation for your records.

If you believe information in your confirmation is incorrect, contact:

info@cosina.shop

as soon as possible.

18. Payment

Available payment options will be displayed during checkout.

Payments may be processed using Shopify-supported or other third-party payment providers.

By submitting payment information, you confirm that:

• You are authorised to use the payment method;

• The information supplied is accurate; and

• You authorise the relevant payment to be processed.

Payment providers may carry out fraud prevention, verification, authentication, or security checks.

We are not responsible for payment refusal caused solely by your bank or payment provider, except where applicable law provides otherwise.

19. Payment Security

We take reasonable steps to use appropriate e-commerce payment systems.

Payment information may be processed directly by specialised third-party payment providers.

You should not send complete payment card details or security codes to info@cosina.shop by ordinary email.

If you suspect unauthorised activity relating to your payment method, contact your payment provider promptly and notify us where the matter concerns an order placed through cosina.shop.

20. Fraud Prevention

We may carry out reasonable fraud-prevention measures before accepting or fulfilling an order.

These may include checking:

• Payment status;

• Transaction patterns;

• Delivery information;

• Device information;

• Account activity; and

• Other fraud-risk indicators.

We may delay, refuse, or cancel a transaction where there are reasonable grounds to suspect fraud or unauthorised payment.

Where payment has been collected and an order is cancelled, any refund due will be processed appropriately.

21. Delivery

Delivery arrangements are governed by our Shipping Policy and the information presented during checkout.

Customers must provide complete and accurate delivery information.

Delivery estimates are estimates unless a particular delivery date has expressly formed part of the contract.

We will take reasonable steps to arrange delivery in accordance with the agreed terms.

22. Delivery Times

Delivery times may vary depending on factors such as:

• Processing requirements;

• Product availability;

• Destination;

• Carrier operations;

• Seasonal demand;

• Public holidays;

• Weather;

• Transport disruption; and

• Other logistical circumstances.

Where a specific delivery period has been agreed, we will seek to comply with that agreement.

Mandatory statutory rights concerning delayed delivery remain unaffected.

23. Delivery Delays

If an order is delayed, please contact:

info@cosina.shop

We may assist by reviewing available tracking information or contacting relevant fulfilment or delivery providers.

Nothing in these Terms is intended to exclude consumer rights where goods are not delivered within a legally required or contractually agreed period.

24. Delivery Address

You are responsible for providing an accurate and complete delivery address.

If you discover an error after placing an order, contact:

info@cosina.shop

as soon as possible.

We cannot guarantee that delivery information can be changed after fulfilment has begun.

This provision does not affect rights arising from errors for which cosina.shop is legally responsible.

25. Risk During Delivery

Where consumer law applies, responsibility for goods during delivery will be determined in accordance with applicable legal requirements.

We do not seek to transfer the risk of loss or damage to a consumer earlier than permitted by law.

Where we arrange delivery using a carrier selected by us, relevant consumer rights concerning risk during delivery remain unaffected.

26. Title to Products

Ownership of products will pass in accordance with applicable law and the contractual arrangements for the purchase.

Nothing in these Terms is intended to impose an unfair transfer of risk or ownership on a consumer.

27. Right to Cancel Online Purchases

Consumers making eligible distance purchases may have a legal right to cancel without giving a reason.

For many qualifying goods purchased online in the United Kingdom, the statutory cancellation period is generally 14 days after delivery, subject to applicable legal rules and exclusions.

You may notify us of cancellation by emailing:

info@cosina.shop

Your communication should clearly state your decision to cancel and provide sufficient information to identify the order.

Further information is provided in our Return and Refund Policy.

28. Returning Products After Cancellation

Where you validly exercise an applicable cancellation right, products should be returned in accordance with our Return and Refund Policy and applicable law.

Eligible consumers will generally have a further period after notifying us of cancellation in which to return the goods.

Please contact:

info@cosina.shop

for return instructions before sending products.

Requesting operational return instructions does not prevent a valid statutory cancellation notice from taking effect where the legal requirements have been satisfied.

29. Exceptions to Cancellation Rights

Certain products or transactions may be excluded from normal change-of-mind cancellation rights where permitted by UK law.

Depending on the circumstances, exclusions may include:

• Clearly personalised goods;

• Goods made to customer specifications;

• Goods liable to deteriorate rapidly;

• Certain sealed hygiene products once unsealed;

• Certain sealed media or software after unsealing;

• Certain digital content once legally required consent and acknowledgement have been provided; and

• Other statutory exceptions.

These exclusions do not remove rights relating to products that are faulty, damaged, misdescribed, or otherwise legally non-conforming.

30. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy together with applicable UK consumer law.

Depending on the circumstances, remedies may include:

• Refund;

• Repair;

• Replacement;

• Price reduction;

• Rejection of goods; or

• Another remedy required by law.

Please contact:

info@cosina.shop

if you believe you are entitled to a return or refund.

31. Faulty Goods

Goods supplied to UK consumers must meet applicable statutory standards.

If you believe a product is faulty, contact:

info@cosina.shop

Please provide your order details and a description of the issue.

We may request photographs or other reasonable information to help us investigate.

Requesting reasonable evidence does not remove statutory consumer rights.

32. Goods Not as Described

If a product materially differs from its description, you may have rights under applicable consumer law.

Please contact:

info@cosina.shop

We will review the circumstances and provide an appropriate remedy where required.

33. Fitness for Purpose

Where applicable law requires goods to be fit for a purpose that has been made known to the trader in relevant circumstances, those statutory requirements apply.

Nothing in these Terms excludes rights relating to products that are not fit for an applicable purpose.

34. Satisfactory Quality

Goods supplied to consumers are subject to applicable legal standards concerning satisfactory quality.

Relevant factors may include:

• Description;

• Price;

• Appearance;

• Safety;

• Durability;

• Freedom from minor defects; and

• Other circumstances relevant under consumer law.

Nothing in these Terms restricts the remedies available where these requirements are not met.

35. Manufacturer Information and Warranties

Certain products may include a manufacturer warranty.

Any manufacturer warranty is additional to, and does not replace, statutory consumer rights against a retailer.

A customer will not be required to rely solely on a manufacturer warranty where applicable law provides rights against cosina.shop.

36. Product Safety

Products should be used in accordance with:

• Product instructions;

• Safety notices;

• Warnings;

• Manufacturer recommendations; and

• Applicable usage requirements.

You should discontinue use of a product if continued use would clearly present a safety risk.

If you believe a product presents a safety problem, contact:

info@cosina.shop

promptly.

37. Customer Misuse

We are not responsible for loss arising solely from customer misuse where liability may lawfully be excluded.

Examples may include:

• Deliberate misuse;

• Improper installation;

• Use contrary to safety instructions;

• Unauthorised modification;

• Negligent handling; or

• Damage caused after delivery by the customer.

This does not exclude liability where the underlying loss results from a defect or other matter for which we remain legally responsible.

38. Customer Accounts

Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials.

You should:

• Use a secure password;

• Avoid sharing your password;

• Keep account details accurate; and

• Notify us if you suspect unauthorised account activity.

We may suspend access where reasonably necessary to investigate suspected account compromise or unlawful activity.

39. Account Information

You should provide accurate information when creating or maintaining an account.

You must not create an account:

• Using another person's identity without authorisation;

• For fraudulent purposes;

• To evade restrictions;

• To abuse promotions; or

• To engage in unlawful conduct.

We may correct, suspend, or close accounts where reasonably necessary, subject to applicable consumer and contractual rights.

40. Guest Checkout

Where guest checkout is available, you may be able to place an order without creating a permanent customer account.

These Terms continue to apply to purchases made through guest checkout.

41. Communications

By placing an order, you agree that we may send communications reasonably necessary to administer the transaction.

These may include:

• Order confirmations;

• Payment information;

• Shipping notices;

• Delivery updates;

• Return communications;

• Refund confirmations;

• Security notifications; and

• Customer support messages.

Transactional communications are separate from optional marketing communications.

42. Electronic Marketing

Marketing messages will be handled in accordance with applicable UK privacy and electronic marketing rules.

Where consent is required, we will seek appropriate consent.

You may unsubscribe from electronic marketing using the unsubscribe mechanism made available or by contacting:

info@cosina.shop

Opting out of marketing does not prevent necessary order or service communications.

43. Privacy

Our collection and processing of personal information is described in our Privacy Policy.

By using cosina.shop, you acknowledge that personal information may be processed for purposes including:

• Order fulfilment;

• Payments;

• Customer service;

• Delivery;

• Fraud prevention;

• Website operation;

• Security; and

• Other lawful purposes.

Please review our Privacy Policy for additional information.

44. Cookies

cosina.shop may use cookies and similar technologies.

Certain technologies are required for important functions such as:

• Shopping baskets;

• Checkout;

• Security;

• Login sessions; and

• Website operation.

Optional cookies or tracking technologies will be handled in accordance with applicable privacy requirements.

Further details are available in our Privacy Policy and any cookie controls provided through our website.

45. Shopify

Our online store uses Shopify technology.

Shopify provides infrastructure and functionality that may support:

• Website hosting;

• Checkout;

• Customer accounts;

• Order management;

• Store security;

• Payments;

• Analytics; and

• Other e-commerce functions.

Your information may therefore be processed through systems provided by Shopify in accordance with applicable privacy requirements.

46. Third-Party Services

We may use third parties to support our operations, including:

• Payment processors;

• Delivery carriers;

• Warehouses;

• Fulfilment providers;

• Fraud prevention providers;

• Customer service services;

• Marketing providers;

• Analytics services;

• Technology providers; and

• Professional advisers.

Third-party providers may have their own terms and privacy practices where they operate independently.

47. Third-Party Links

Our website may contain links to third-party websites or services.

A link does not necessarily mean that we endorse or control the third-party website.

Once you leave cosina.shop, the third party's own terms and privacy policies may apply.

We are not responsible for the independent acts of third-party websites except where applicable law provides otherwise.

48. Intellectual Property

Unless otherwise stated or legally owned by a third party, content made available through cosina.shop may be protected by intellectual property rights.

This may include:

• Website design;

• Layout;

• Graphics;

• Text;

• Product descriptions;

• Photographs;

• Logos;

• Branding;

• Software-related elements; and

• Other original materials.

You may use our website for ordinary personal shopping purposes.

You must not reproduce, commercially exploit, distribute, republish, or misuse protected content without appropriate permission or legal authority.

49. Third-Party Intellectual Property

Some product names, trademarks, photographs, descriptions, or other materials may belong to manufacturers, suppliers, Shopify, or other third parties.

All such rights remain with their respective owners.

Use of a third-party trademark to identify a product does not imply ownership of that trademark by cosina.shop.

50. User Reviews and Submitted Content

Where our website permits reviews, photographs, comments, or other submissions, you must only submit content that you are legally entitled to provide.

Submitted content must not:

• Be knowingly false;

• Be defamatory;

• Be unlawful;

• Infringe intellectual property;

• Violate privacy rights;

• Contain malware;

• Contain abusive threats;

• Constitute spam; or

• Mislead other customers.

We may moderate or remove content where reasonably necessary.

51. Licence for Submitted Content

Where you voluntarily submit content for publication on our website, you grant us such non-exclusive permission as is reasonably necessary to display, reproduce, moderate, format, and use that content for the purpose for which it was submitted.

You retain ownership of rights that legally belong to you.

This provision does not transfer ownership of your intellectual property to us unnecessarily.

52. Accuracy of Website Information

We take reasonable care when presenting information on cosina.shop.

However, non-contractual informational content may occasionally contain:

• Typographical mistakes;

• Technical inaccuracies;

• Outdated information; or

• Formatting errors.

We may correct such errors.

Nothing in this provision permits us to disregard legally binding product descriptions or other information forming part of a consumer contract.

53. Website Availability

We aim to keep cosina.shop reasonably available but cannot guarantee uninterrupted operation.

Access may occasionally be affected by:

• Maintenance;

• Software updates;

• Internet failures;

• Shopify service interruptions;

• Cybersecurity incidents;

• Technical faults;

• Hosting issues;

• Events beyond reasonable control; or

• Other operational circumstances.

We may temporarily suspend website functionality where reasonably necessary.

This does not remove obligations relating to existing orders or consumer rights.

54. Changes to the Website

We may modify the website over time.

Changes may include:

• New products;

• New features;

• Updated layouts;

• Changed functionality;

• Updated technologies; and

• Revised policies.

We will not use website changes to retrospectively remove rights under an existing consumer contract.

55. Prohibited Technical Activity

You must not knowingly:

• Introduce viruses;

• Introduce malicious code;

• Attack our infrastructure;

• Attempt unauthorised access;

• Bypass security measures;

• Conduct denial-of-service attacks;

• Interfere with payment systems;

• Exploit software vulnerabilities; or

• Use automated systems in a manner that unlawfully interferes with our services.

We reserve the right to take reasonable technical and legal action in response to such behaviour.

56. Suspension or Termination of Website Access

We may restrict access to the website where reasonably necessary because of:

• Fraud;

• Security threats;

• Illegal conduct;

• Serious breach of these Terms;

• Abuse of customer support;

• Repeated malicious activity; or

• Technical necessity.

Any suspension will not automatically remove rights concerning purchases already made.

57. Our Responsibility to Consumers

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, we do not seek to exclude responsibility for matters that cannot legally be excluded under UK consumer law.

Nothing in these Terms is intended to exclude or restrict liability for:

• Death or personal injury caused by negligence where liability cannot lawfully be excluded;

• Fraud or fraudulent misrepresentation;

• Statutory rights concerning faulty goods;

• Goods not as described;

• Obligations concerning title to goods; or

• Any other liability that cannot lawfully be excluded.

58. Foreseeable Loss

Where we fail to comply with a consumer contract, we may be responsible for loss or damage that is a foreseeable result of that failure, subject to applicable law.

Loss may be foreseeable where it was obvious that it would happen or where both parties knew, when entering into the contract, that it might occur.

We do not seek to exclude liability for consumer losses where exclusion would be unlawful or unfair.

59. Business Losses

Products offered through cosina.shop are generally intended for consumer purchasing unless otherwise expressly stated.

Where you purchase primarily for business purposes and applicable consumer protections do not apply, different legal rules may govern loss arising from the transaction.

To the maximum extent lawfully permitted in a genuine business-to-business transaction, we may exclude liability for indirect commercial losses such as:

• Loss of profit;

• Loss of business;

• Loss of opportunity; or

• Business interruption,

where such exclusion is legally valid and reasonable.

This section does not apply to exclude mandatory rights held by consumers.

60. No Unlawful Limitation of Consumer Rights

Any limitation or exclusion in these Terms must be interpreted subject to applicable UK law.

If a limitation would be unlawful or unfair when applied to a consumer, it will not apply to that extent.

The remainder of the Terms will continue to operate where legally possible.

61. Events Beyond Reasonable Control

Sometimes fulfilment may be affected by circumstances outside reasonable control.

Examples may include:

• Severe weather;

• Natural disasters;

• Transport disruption;

• Carrier disruption;

• Industrial action;

• Government restrictions;

• Public emergencies;

• Major infrastructure failures;

• Cyber incidents;

• Customs disruption; or

• Other exceptional events.

Where such circumstances affect an order, we will take reasonable steps to minimise disruption.

This clause does not remove cancellation, delivery, refund, or other rights that remain mandatory under applicable consumer law.

62. Complaints

If you are dissatisfied with a product, order, refund decision, delivery, or customer service experience, contact:

info@cosina.shop

Please provide:

• Your name;

• Order number;

• Relevant product information;

• A clear description of the issue; and

• Any relevant supporting information.

We aim to review legitimate complaints fairly and professionally.

63. Resolving Disputes

We encourage customers to contact us directly before commencing formal proceedings so that we have an opportunity to investigate and resolve the matter.

Contact:

info@cosina.shop

Nothing in this section requires you to surrender any legal right to seek a remedy through a court, regulatory authority, payment provider, or other legally available process.

64. Governing Law

These Terms and contracts formed through cosina.shop will be governed by applicable United Kingdom law.

Where the laws of England and Wales apply as the governing law, nothing in these Terms deprives consumers resident in Scotland, Northern Ireland, or another relevant UK jurisdiction of mandatory protections available to them under the law that applies to their consumer contract.

65. Courts and Jurisdiction

Consumers may have rights to bring legal proceedings in the courts applicable to the part of the United Kingdom in which they live.

Nothing in these Terms is intended to impose an unlawful jurisdiction restriction on consumers.

If you are not acting as a consumer, jurisdiction may be determined in accordance with applicable contractual and legal rules.

66. Fairness of These Terms

We intend these Terms to be fair, transparent, and understandable.

Nothing in these Terms should be interpreted as giving cosina.shop an unrestricted right to act unfairly or unreasonably against consumers.

Where discretion is given to us, it will be exercised reasonably and consistently with applicable law.

67. Severability

If any provision of these Terms is found by a court or competent authority to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

Where appropriate, the affected provision will be interpreted or limited only to the extent necessary to make it lawful and enforceable.

68. No Waiver

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have permanently waived our rights.

Similarly, no delay in exercising a right will remove that right where the law permits it to be exercised later.

This provision does not extend statutory limitation periods or reduce consumer protections.

69. Assignment

We may transfer relevant rights or obligations in connection with a legitimate business sale, restructuring, merger, or similar transaction where legally permitted.

A transfer will not reduce consumer guarantees or contractual rights that cannot lawfully be reduced.

We will not require consumers to transfer their contractual rights to another person without appropriate legal basis.

70. Entire Agreement

These Terms, together with applicable order information and store policies, form part of the contractual framework governing purchases through cosina.shop.

However, nothing in an entire-agreement provision will exclude responsibility for legally binding representations or information that consumer law requires to form part of the contract.

71. Changes to These Terms

We may update these Terms periodically to reflect:

• Changes in law;

• Regulatory guidance;

• Changes to our website;

• Changes in technology;

• Operational developments;

• New products;

• New services;

• Changes to Shopify functionality; or

• Improvements to our business practices.

Updated Terms may apply to future use of cosina.shop.

We will not retrospectively change an existing consumer contract in a way that unlawfully reduces rights already acquired.

72. No Third-Party Rights

Except where applicable law expressly provides otherwise, these Terms are principally intended to govern the relationship between cosina.shop and the customer.

This provision does not affect rights belonging independently to third parties under applicable law.

73. Product Resale

Unless otherwise expressly stated, products sold through cosina.shop are primarily offered for ordinary end-user purchasing.

We may reasonably investigate orders involving unusually large quantities where necessary to prevent fraud, inventory manipulation, or unauthorised commercial activity.

We will not use this provision unfairly to cancel ordinary legitimate consumer orders after a binding contract has been formed.

74. Export and Cross-Border Restrictions

Where products are made available for delivery outside their ordinary intended market, availability may be affected by:

• Product restrictions;

• Customs requirements;

• Import rules;

• Carrier restrictions;

• Tax requirements; and

• Local regulations.

Customers should comply with applicable laws relating to their own use of purchased products.

We remain responsible for legal obligations imposed on us as the seller.

75. Sanctions and Legal Restrictions

We may refuse transactions where supplying goods would cause us or our service providers to violate applicable:

• Trade restrictions;

• Sanctions;

• Export controls;

• Court orders; or

• Other legal requirements.

Where a paid order must legally be cancelled, any refund will be handled as required by applicable law.

76. Gift Purchases

Where goods are purchased as gifts, the purchasing customer remains responsible for providing accurate delivery information.

Statutory rights will apply according to the relevant legal relationship and circumstances.

Gift status does not remove rights relating to faulty, unsafe, or non-conforming goods.

77. Digital Content

If cosina.shop offers digital content, different legal rules may apply to its supply.

Where immediate supply of qualifying digital content would result in loss of a statutory cancellation right, we will seek any express consent and acknowledgement required by law before supply begins.

Digital content must comply with applicable statutory requirements.

Nothing in these Terms removes legal remedies relating to defective digital content.

78. Services

If cosina.shop offers paid services in addition to goods, applicable consumer law may require those services to be provided:

• With reasonable care and skill;

• In accordance with relevant pre-contract information;

• For an agreed or reasonable price; and

• Within an agreed or reasonable time,

where those requirements apply.

Relevant statutory remedies remain unaffected.

79. Subscriptions

If subscription products or recurring services are introduced, additional terms will be clearly communicated before the customer commits to payment.

These may include:

• Billing frequency;

• Renewal terms;

• Price;

• Cancellation process; and

• Minimum commitment period where applicable.

We will not rely on hidden or unfair automatic-renewal terms.

80. Optional Extras

Optional products or services that carry additional charges will not intentionally be added to an order without appropriate customer agreement.

Where UK law requires express consent for an optional additional payment, we will seek that consent.

81. Customer Contact Details

You are responsible for providing an email address that you can access.

We may use the email address supplied during checkout to send important information relating to:

• Order acceptance;

• Payment;

• Delivery;

• Returns;

• Refunds;

• Product safety; and

• Customer support.

Please contact info@cosina.shop if you need to update contact information associated with an order.

82. Notices From cosina.shop

Where legally permitted, notices relating to an online transaction may be provided electronically.

This may include communication by email or through information displayed in connection with your customer account.

Where information must legally be provided in a form capable of being saved for future reference, we will seek to provide it in an appropriate durable format.

83. Recordkeeping

We may retain records relating to orders, payments, returns, refunds, customer service, and contracts where reasonably necessary for:

• Legal compliance;

• Accounting;

• Tax;

• Fraud prevention;

• Dispute resolution;

• Consumer protection; and

• Other legitimate business purposes.

Personal information contained in those records will be handled in accordance with our Privacy Policy and applicable law.

84. Contacting Customer Support

Customer support is available through:

Email: info@cosina.shop

When contacting us regarding an existing order, please provide your order number whenever possible.

This helps us locate the relevant transaction and respond more efficiently.

85. Important Consumer Protection Statement

These Terms are designed to govern use of cosina.shop without removing mandatory legal protections.

Accordingly, nothing in these Terms excludes or limits rights that cannot lawfully be excluded or limited under applicable UK law.

If a provision of these Terms appears inconsistent with a mandatory legal right, the mandatory legal right will prevail to the extent required.

86. Acceptance of These Terms

By continuing to use cosina.shop or placing an order after having an appropriate opportunity to review these Terms, you agree to the Terms applicable to your use or purchase.

Your agreement does not amount to a waiver of statutory consumer rights.

87. Contact Information

Questions concerning these Terms of Service may be sent to:

cosina.shop
Customer Service Email: info@cosina.shop
Website: cosina.shop
Market: United Kingdom

For order-related enquiries, please provide your order number whenever possible.

88. Final Statement

cosina.shop aims to operate its online store fairly, transparently, and responsibly.

These Terms of Service are intended to explain the contractual conditions that apply when customers use our website and purchase products from us.

We recognise that United Kingdom consumers benefit from statutory protections that cannot simply be removed through website terms.

Accordingly, nothing in these Terms is intended to exclude, restrict, or replace any mandatory rights available under applicable consumer law.

If you have questions about these Terms, your order, or your rights in relation to a purchase, please contact:

info@cosina.shop

cosina.shop
info@cosina.shop

These Terms of Service provide general contractual information for the operation of cosina.shop. They are intended to support transparent operation of the online store and do not constitute formal legal advice for any specific business or individual circumstances.